What are the responsibilities and job description for the Project and Business Systems Management Specialist position at UC Davis Health?
About the Role:
This is an exciting opportunity to join our dynamic team at UC Davis Continuing and Professional Education (CPE). As a Business Systems Analyst/Project Manager, you will play a crucial role in driving meaningful and measurable change within our organization.
Key Responsibilities:
- Provide business systems analysis, research, and technical support on projects that provide technology solutions, business intelligence, or portfolio and project management-related needs
- Collaborate with business stakeholders to elicit, document, and analyze business requirements and objectives
- Define and analyze business practices, processes, and problems, translating client requirements into workable models
- Conduct data analysis to identify trends, patterns, and insights that drive informed decision-making
- Research, recommend, and provide design solutions that satisfy user requirements and optimize business processes and systems to enhance efficiency and productivity while also addressing higher-level divisional needs
- Participate in the design and implementation of solutions to address business challenges, testing both technical and business compatibility
- Prepare detailed reports, recommendations, and presentations for senior management
- Assist in the development of business cases and cost-benefit analysis for proposed projects
- Prepare general and detailed work plans, provide technical training, documentation, guidance, and support to clients
- Plan and conduct end-user acceptance testing; develop training materials for system/process implementation
- Lead change management efforts related to assigned projects
- As project manager, lead and manage cross-functional teams that involve multiple projects simultaneously, from initiation to closure, ensuring adherence to project timelines, scope, and desired outcomes
- Act as project consultant for the division to ensure project management standards are adopted
- Develop comprehensive project plans, including defining objectives, deliverables, resource requirements, and timelines
- Monitor project progress, identify and mitigate risks, and provide regular status updates to stakeholders
- Collaborate with cross-functional teams to ensure effective project communication and alignment
- Foster a culture of continuous improvement by optimizing project management processes and best practices
- Identify and implement key performance indicators (KPIs) to evaluate project success
Requirements:
- Bachelor's degree in a related field or discipline and/or equivalent training or relevant work experience
- Experience in business systems analysis, using analytical, problem-solving, and management skills to independently research, develop, take ownership of, and confidently recommend technical solutions to complex problems and issues
- Experience gathering and documenting business requirements from multiple, cross-functional stakeholders using appropriate methodologies
- Experience working as a project manager and leading project teams, determining priorities, delegating responsibilities, exercising independent judgment, collaborating with colleagues, and making appropriate decisions
- Experience providing technical training, documentation, guidance, and support to clients
- Experience implementing processes in Smartsheet and Airtable, including automations, calculations, formulas, sheet integrations, as well as creating reports and dashboards
Preferred Qualifications:
- Business Analysis Certification
- Project Management Certification
- Experience using Tableau or another data visualization application
- Experience using Destiny One student management software
- Experience in quality assurance, user acceptance testing, and monitoring of key performance indicators as part of project implementation and change management
- Experience and demonstrable proficiency with Smartsheet
