Intake Specialist II

Position Title:    Intake Specialist II
Department:    Teen Parenting Service Network (TPSN)
Reports to:    Supervisor of Intake

Position Summary:
The Intake Specialist II uses their project management skills to coordinate and implement various administrative functions and projects.  In addition, the intake specialist serves as a liaison between our System Support Services staff, various DCFS departments and child welfare service providers for the purpose of collecting, disseminating and tracking youth information and youth/worker resources essential for the provision of quality services.  

Essential Duties and Responsibilities:

Intake Screening and Data Processing
•    Coordinate and complete the screening process for new youth entries:
    Diligently pursue communication with service providers in order to gather the             information necessary to complete a thorough screening and ensure that all             relevant information is captured.
•    Enter information into corresponding Evolv- Parent in Care Enrollment screens.
•    Communicate and Coordinate with System Support Services, DCFS and Service Providers as needed to ensure data updates, youth transfers and resources are managed and monitored effectively.

Advocacy
•    Act as liaison between System Support Services, DCFS and Services Providers to ensure essential data is captured, linkage to appropriate resources are made and communication is ongoing.
•    Provide individual support/assistance to Service Providers to ensure Intake process and procedure is followed effectively.
•    Coordinate with System Support Team members to identify barriers and problem areas in order resolve and troubleshoot problems.

Quality Assurance and Reporting
•    Monitor information system accuracy by running assigned discrepancy reports and making corrections to data as needed.
•    Conduct data updates with Service Providers semi annually and as needed.
•    Maintain youth information and updates as needed.
•    Coordinate with System Support Services in order to procure and update youth information.
•    Coordinate with Quality Improvement to establish consistent expectations for documentation, transfer protocol, and quality assurance.
 

Resources, Training & Communication
•    Coordinate with System Support Services staff to stay abreast of youth/worker resources to communicate accurate and timely information to our providers.
•    Coordinate with System Support Services staff to identify gaps and barriers in youth/worker resources in order to ensure appropriate solutions are implemented.
•    Coordinate with System Support Services staff in order to identify training needs, publicize trainings and training resources.
•    Additional tasks as assigned.

Professionalism and Work Conduct
•    Behaves with integrity, demonstrates high ethical standards, and displays a positive image of UCAN.
•    Acts in a professional manner at all times and maintains appropriate boundaries with youths and staff.
•    Demonstrates accountability for results and keeps commitments to others.
•    Reports to work, meetings, training, and job-related activities prepared and as scheduled.
•    Demonstrates openness and respect for cultural and socioeconomic characteristics of youths and coworkers.
•    Understands and supports UCAN’s standard of cultural proficiency and strives to meet it.
•    Performs other related tasks as required or assigned.

Project Management/Leadership
•    Develop leadership skills through participation in trainings, committees, focus groups, readings, and seminars.
•    Build collaborative relationships with associates and service providers to facilitate program improvements.
•    Model solution focused problem-solving skills and work to empower and lead associates to do the same. 
•    Coordinate and implement various administrative functions and data management projects as needed to improve and enhance youth/worker services and programming.
•    Develop and implement strategies (i.e. training, presentations, communications) to facilitate program improvements.

Education /Job Experience/Certification:
•    BSW or bachelor’s degree in human services or related field required
•    At least four years experience in human services 
•    Minimum one year as TPSN Intake Specialist I

Special Knowledge and Qualifications:
•    Demonstrated ability and expertise in Project Management
•    Demonstrated Leadership ability
•    Familiarity and experience with computers  
•    Excellent writing, communication, advocacy, and presentation skills
•    Strong sense of responsibility and orientation to detail necessary
•    Automobile and valid Illinois driver’s license