Mobile Crisis Response Intake Coordinator

Position Title: Mobile Crisis Response Intake Coordinator

Department: Mobile Crisis Response (MCR)

Reports to: Mobile Crisis Response Supervisor 

About the Program:

The Mobile Crisis Response (MCR) program will add to our continuum of care, enhancing our ability to provide timely and effective crisis intervention and support to individuals and families in our community. This program will operate with an after-hours crisis line, providing round-the-clock support for individuals in need, highlighting our unwavering commitment to ensuring help is available at any time and emphasizing our dedication to serving the most vulnerable and those in urgent need of assistance.

Position Objective and Summary: 

UCAN is seeking a highly organized and compassionate individual to serve as the Mobile Crisis Response (MCR) Intake Coordinator. This role involves managing the intake process for individuals seeking crisis intervention services, ensuring that clients receive timely and appropriate care. The Intake Coordinator will be responsible for initial assessments, coordination of services, and maintaining accurate documentation. 

Essential Functions and Responsibilities: 

Intake and Assessment

• Conduct initial phone screenings and assessments for individuals seeking crisis intervention services. 
• Determine the level of urgency and appropriate response for each case. 
• Gather and document relevant information, including medical history, mental health status, and current crisis situation. 

Service Coordination

• Coordinate the deployment of the Mobile Crisis Response Team based on the needs identified during intake. 
• Collaborate with team members and other service providers to ensure seamless and comprehensive care. 
• Follow up with clients and team members to ensure that services are delivered effectively. 

Documentation and Reporting

• Maintain accurate and up-to-date records of all intake assessments, client interactions, and service coordination activities. 
• Prepare and submit reports to the Mobile Crisis Response Supervisor as required. 
• Assist in data collection and analysis to monitor program effectiveness and identify areas for improvement. 

Client Support

• Provide clients with information about available services and resources. 
• Offer crisis intervention support and guidance over the phone as needed. 
• Ensure that clients feel heard, respected, and supported throughout the intake process. 

Collaboration and Communication

• Work closely with the Mobile Crisis Response Team, other UCAN programs, and community partners to coordinate care. 
• Communicate effectively with clients, families, and service providers to facilitate access to necessary resources. 
• Participate in team meetings and case conferences to discuss client needs and service coordination. 

Education/Job Experience/Certification:

• Bachelor’s degree in Social Work, Psychology, Counseling, or a related field required. Master’s degree preferred. 
• Minimum of 2 years of experience in crisis intervention, mental health services, or a related field. 
• Previous experience in intake coordination or case management preferred. 

Special Knowledge and Qualifications:

• Strong assessment and crisis intervention skills. 
• Excellent organizational and multitasking abilities. 
• Effective communication and interpersonal skills. 
• Ability to handle high-stress situations with professionalism and composure. 
• Proficiency in data management and report writing. 

Working Environment: Must be available to work flexible hours, including evenings and weekends, as needed. Ability to travel within the service area as needed. Work may involve exposure to high-risk situations and emotionally charged environments.