What are the responsibilities and job description for the Patient Services Representative - Santa Monica position at UCLA Health Careers?
Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need regardless of their income, insurance or immigration status. The organization has more than 500 staff who serve 45,000 people with compassion, dignity and respect across an area that spans from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers and mobile clinics plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org
The patient service representative:
- Provides customer service oriented administrative support to patients, staff, and clinicians.
- Completes patient registration, including demographics and payer/insurance information.
- Schedules and coordinates new and follow up patient appointments and cancellations.
- Checks in and checks out patients, ensuring a smooth flow from arrival to discharge.
- Collects insurance cards and payments and balances daily cash drawers.
- Answers phones and appropriately triage calls.
- Scans and uploads records to the electronic health record, sort and distribute mail and incoming faxes.
- Processes tasks in the EHR on a daily basis.
- Provides additional backup administrative support as assigned.
Diversity, Equity, and Inclusion are core values of the Venice Family Clinic. We believe the professional and clinical environments are enhanced when diverse groups of people with diverse ideas come together.
Salary Range: $25.60 - $36.33 hourly
Salary : $1,000 - $1,000,000
