What are the responsibilities and job description for the Billing Supervisor position at UCSF Health?
The Billing Supervisor aka Non Government Follow Up Supervisor oversees A/R Follow-up, denials, underpayments, and Credit Balance Resolution. Support, oversee, and manage the performance and productivity of the team. Assist team members in achieving individual Key Performance Indicators and department goals. Implement and monitor strategies to improve outstanding Accounts receivable.
Assess workflow prioritization daily to confirm AR metrics are achieved. Collaborate with contracting liaison to implement changes needed to address payer contract changes. Escalate accounts issues to Payor Provider relations representatives to assist with the resolution of problematic accounts and attend meetings to discuss. Escalate billing issues to the Billing manager to resolve claim denials. Oversee Performance Monitoring and processes and implement corrective actions when necessary.
Assess workflow prioritization daily to confirm AR metrics are achieved. Collaborate with contracting liaison to implement changes needed to address payer contract changes. Escalate accounts issues to Payor Provider relations representatives to assist with the resolution of problematic accounts and attend meetings to discuss. Escalate billing issues to the Billing manager to resolve claim denials. Oversee Performance Monitoring and processes and implement corrective actions when necessary.
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. The annual salary range for this position is $78.9-$167.3 and the min. entry point is $86k , based on experience. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Department Description
Patient Financial Services is a department within UCSF Health. The primary responsibilities of the department include billing, collections, and revenue support for UCSF Medical Center.
Required Qualifications
- Bachelor's degree in a related area or four years of relevant experience.
- Five years or more of experience in a hospital billing office environment or revenue cycle functionalities.
- Five years or more of working knowledge of the rules and regulations of Medicare, Medi-Cal, managed care, and commercial insurance.
- Demonstrated supervisory, organizational, and customer service skills to effectively supervise and prioritize the activities of subordinate staff and to manage the complex workflow and multiple priorities involved with billing and/or collections operations.
- Thorough knowledge of medical and insurance terminology, and billing and/or collections internal procedures and external regulations
- Solid knowledge of human resources management policies, with the ability to evaluate and document human resources matters and performance.
- Strong skills in quality customer service. Interpersonal skills to manage conflict and collaborate effectively with all constituent groups, including patients, physician offices, third-party payors, attorneys, outside agencies, and clinical and administrative personnel across departments.
- Solid leadership skills to coach and improve staff performance. Ability to provide a thorough and accurate review of complex subordinate work and to oversee the coordination of ongoing tasks and projects over extended periods.
- Skilled in written and verbal communications, with the ability to serve as a resource, to convey complex clinical finance and business information clearly and concisely, and to prepare and present a variety of reports and analyses.
- Computer proficiency in all relevant hardware, software, and specialty information systems used throughout the department. Ability to synthesize data and utilize computerized systems to produce meaningful reports on department operations.
- Strong critical thinking skills, with the ability to quickly analyze and evaluate complex and difficult problems, determine appropriate levels of intervention, and develop and apply solutions.
- The ability to work onsite in Emeryville when required.
Preferred Qualifications
n/a
License/Certification
Certifications (preferred):
- CPC or RHIA
- Epic PB or HB Application
About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Health
Job Code and Payroll Title
004669 PAT BILL AND COLL SUPV 2
Job Category
Accounting / Finance, Financial, Professional and Managerial
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Career
Percentage
100%
Location
Emeryville, CA
Campus
Emeryville
Work Style
Hybrid
Shift
Days
Shift Length
8 Hours
Additional Shift Details
M-F
Salary : $86,000
