What are the responsibilities and job description for the Program Manager, Instructor Strategy position at Udemy?
At Udemy, we're on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we've helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.
Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Turkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, Mexico City and Melbourne. This hybrid position requires two days per week in the office at the nearest hub.
About the RoleUdemy is seeking an innovative Program Manager, Instructor Strategy to join our team within the larger Instructor & Content Strategy department. This role will help leverage Udemy's strategic advantage - its top instructors - to support business growth and customer engagement objectives. The primary focus is to facilitate strategic collaborations between instructors and key customer accounts in order to demonstrate Udemy's unique value proposition as a learning marketplace and support our go-to-market (GTM) teams in retaining and growing our largest enterprise accounts.
About youAs an Program Manager, Instructor Strategy you will help to develop and iteratively improve the Udemy Instructor Collaborations program by working cross-functionally with instructors, Marketing, Customer Success, and other partner teams. You will manage all components of the program including instructor identification, stakeholder communication, timeline management, feedback collection, and reporting on program performance. You will learn what works, try new approaches, and continually improve the way we ensure timely and impactful program execution. This is a quickly growing high-impact program with direct impact on Udemy's top level objectives.
What you'll be doing:- Manage end-to-end program execution, ensuring good outcomes for all stakeholders (instructors, customers, and Udemy)
- Define and use qualitative and quantitative data to measure program success and continually improve while we scale
- Develop and maintain strong relationships with internal cross-functional partners and instructors
- Report on key program results and document opportunities for process and program improvements
- You have a proven ability to navigate challenges and uncover innovative solutions to support program objectives
- You thrive in dynamic environments and demonstrate flexibility and adaptability in response to evolving business needs
- You are organized and excel at managing multiple projects, prioritizing tasks to meet deadlines
- You're a structured thinker with excellent communication skills who is able to translate complex concepts into clear, actionable insights
- You have proven customer management and cross-functional collaboration skills
- Experience with program management, coordination, design and/or development
- Experience as a Customer Success Manager or similar customer facing role
- Experience with Salesforce CRM, Jira, and Google Workspace
- Strong analytical and reporting skills
- Proficiency in SQL, Tableau, Business Intelligence tools, or similar
- Program Management: You excel at end-to-end program execution, managing multiple workstreams while maintaining high standards of quality. You create scalable processes, establish clear success metrics, and ensure timely delivery of outcomes that benefit all stakeholders.
- Stakeholder Management: You build and nurture strong relationships across diverse groups including instructors and internal teams. You effectively navigate complex dynamics, align different interests, and drive collaborative solutions that create value for all parties.
- Strategic Problem Solving: You approach challenges with analytical rigor and creative thinking. You use both qualitative and quantitative data to identify opportunities, make recommendations, and continuously improve program effectiveness while scaling.
- Business Acumen: You understand how your program connects to broader business objectives and customer needs. You make decisions that balance multiple factors including customer satisfaction, instructor engagement, and business impact, while maintaining program quality during rapid growth.
We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!
Life at UdemyWe aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:
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We're invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we're a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we're better for it.
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Learning is what we do - inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You'll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
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Our reason to exist is to revolutionize learning - that calls for taking risks and learning from failures. Whether it's our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
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We're committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.
Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You've got the skills; why not use them to help others develop theirs?
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.
Our Benefits Start with UOur benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits and Ireland Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.
Salary : $86,000 - $108,000
