Sales Development Representative

About Us

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 67 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

Hybrid work

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, Mexico City and Melbourne. This hybrid position requires two days per week in the office at the nearest hub.

About you 

You’re an active listener and a determined person who thrives in a collaborative environment like ours. You want to use your skills to help others progress, whether that’s internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets. You’re ready for a challenge and aren’t afraid to try new ideas.

About this role

As a Sales Development Representative, you will be working with prospects who engage with Udemy to build pipeline for our Account Executives across Small business and large Enterprise organizations. With a customer-first mentality, this role requires active listening, quick thinking, and a growth mentality to address customer needs and build meaningful interactions that showcase Udemy Business’s unique value proposition. 

With a plethora of innovative sales automation tools at your fingertips, Salesforce, Salesloft, Gong, and Sales Navigator to name a few, you will become a prospecting master, developing a best in class sales methodology that will help you elevate your sales career (or any path you decide to take). At Udemy Business, our mission is to help people do whatever comes next, including our employees!

What you'll be doing

• Build pipeline across the Americas Business by responding to inbound inquiries of Udemy Business by driving high-impact conversations via phone, email, LinkedIn, gifting, text and video
• Becoming a powerful storyteller that clearly and confidently conveys Udemy Business value across our key customers 
• Leveraging the most in-demand sales tools to drive efficiency, review key metrics and optimize processes (Salesloft, Salesforce, LinkedIn Sales Navigator, Qualified, Gong)
• You will strategically manage your pipeline and book of business, utilizing innovative sales tools to identify and pursue new opportunities effectively.
• Mastering core sales skills: Call effectiveness, time management, territory planning and execution, sales tools and digital strategy
• Embracing the opportunity to enhance Udemy’s inclusive culture by championing yourself and the wins of others in a hybrid environment

What you’ll have 

• Enthusiasm around a dynamic, goal-focused environment, where connecting with people, understanding their needs, and creatively solving business challenges are part of your daily adventure.
• Eagerness to learn and improve, with examples of personal or professional development initiatives.
• Ability to ask insightful questions and a keenness for problem-solving.
• High-energy, a team player mentality, and are self-motivated.
• Excellent written and verbal communication skills.
• Outstanding organizational and time-management skills.
• Experience with our tech stack: Salesforce, Salesloft, Gong, ZoomInfo, Orum and SalesNavigator a plus.

About your skills

• Communication: You're an active listener and naturally curious with prospects to understand their pain points, challenges, and needs. You are an effective communicator who articulates the value proposition of Udemy Business. You build rapport and trust with prospects through active listening and clear communication which is critical for successful engagement and conversion.
• Coachability:. You  demonstrate a growth mindset by being open to learning and feedback is critical in a constantly evolving sales environment. You adapt quickly to new sales tools, methodologies, and market trends. You embody our value of “Courageously Experimental” when testing different approaches and strategies to find what works best for your process and prospects.
• Time Management: Time management skills are crucial for efficiently prioritizing tasks and allocating time to activities that yield the highest returns, such as prospecting, qualifying leads, and engaging with prospects. You exceed at managing your own calendar, efficiently utilizing your time to complete mission critical tasks. By effectively managing your pipeline and following established processes, you will maximize your productivity and increase your chances of meeting or exceeding sales targets.
• Drive: You strive to set ambitious yet achievable goals and take proactive steps to pursue and exceed them. You demonstrate a strong drive and are motivated by challenges and setbacks, viewing them as opportunities for growth and improvement. You are not afraid to fail when faced with challenges and objections, but view failure as an opportunity to learn and grow.