Call Center Representative

Come work for a community minded non-profit organization with the mission to prevent damage to underground facilities and protect the public. We are looking for REMOTE Damage Prevention Representatives (Contact Center Representatives) but please note we are reviewing Central New York applicants only due to the need to come to the office in case of an equipment failure. The anticipated start date is the end of February.

• Seasonal Part Time: Four to five hour shifts 20 - 25 hours per week through October
• Shifts range: Monday through Friday 7 am – 5 pm (most shifts are 1 pm – 5 pm). You must be available for any shift during this time.

There is a possibility of moving to regular part time employment based on the needs of the business.

You will be equipped with a laptop and the latest technology as well as receive up to $50 a month for reimbursement of home internet services. This is a work from home position.

UDig NY, Inc. is located in East Syracuse. We are committed to growing and fostering a culture of safety throughout the state. The organization is the link between a person digging in the ground and the underground utility operators/owners.

Damage Prevention Representatives answer a high volume of incoming calls from excavators, homeowners and facility operators. The representatives will respond to inquiries and process location requests that are forwarded to underground utility operators/owners. We are a 24/7 Contact Center.

Training will take place virtually via Microsoft Teams 1 pm – 5 pm Monday through Friday, but times are subject to change.

Requirements:

· Excellent customer service skills with attention to detail

· Ability to speak with customers and other employees to express information accurately and articulately with confidence

· Must demonstrate an ability to effectively observe, listen and understand

· Ability to read & interpret documents such as policy and procedure manuals, application instructions & maps

· Ability to use critical thinking skills and problem solving

· Ability to compose written correspondence

· Proficient computer skills with the ability to learn new software

· Must be able to work on a team or independently with minimal supervision

· Ability to type 50 words per minute

· Candidates with at least 2 years of call center/customer service experience with one employer preferred

· High speed home internet service

· Familiarity with Microsoft Teams is a plus

· High School diploma or equivalent

Applicants selected for an interview will take skills assessment tests and will need to successfully pass a drug and alcohol screening.

Salary: $15.50/hour

Interviews will be conducted virtually.

UDig NY, Inc. is an equal opportunity employer.

Link to full job description (Damage Prevention Representative = Call Center Representative)

https://udigny.org/wp-content/uploads/2024/06/Damage-Prevention-Representative-Job-Description.pdf

About UDig NY

UDig NY is the place where all safe digging in Upstate New York starts. As the link between you and the underground utility operators, UDig NY utilizes a contact center and industry leading software – Exactix - to receive and transmit notifications of intent to dig in the form of underground utility location requests. UDig NY provides you with the tools to place and manage your location requests 24/7/365. UDig serves Upstate New York: the geographic region of New York State north of the New York City metropolitan area. New York City and Long Island are covered by New York 811. Visit UDigNY.org or call 811 to place your location request. Don’t forget to follow us on Facebook, LinkedIn, X, and YouTube to stay up to date with the latest news and announcements.

Job Types: Part-time, Seasonal

Pay: $15.50 per hour

Benefits:

• Work from home

Shift:

• Day shift

Application Question(s):

• In the event of an equipment failure, are you able to report to the office located in East Syracuse, NY?
• Are you available for training 1:00 pm – 5:00 pm Monday through Friday?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

License/Certification:

• ability to report onsite to East Syracuse during shift? (Required)

Ability to Commute:

• East Syracuse, NY 13057 (Required)

Work Location: Hybrid remote in East Syracuse, NY 13057

Salary : $16