What are the responsibilities and job description for the Full Time Express Lube Service Advisor position at Uftring Weston Chevrolet Cadillac?
The Uftring Auto Group consists of eleven automotive franchises at six car dealerships in Peoria, East Peoria, Washington and North Pekin, Illinois. There are many opportunities for growth in sales, service, finance and insurance, detail, accounting, parts, body shop and customer service. Our organization also includes two detail facilities, car wash, accounting and marketing departments. Our goal is to exceed our customers' expectations every day with open communication, teamwork and extra effort. We strive to be good corporate citizens and regularly give back to the communities we serve.
Benefits
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Solid and Stable Reputation
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Professional Work Environment
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Medical Insurance Plan with company participation
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Dental Insurance Plan with company participation
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Life Insurance Plan
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Short Term Disability Insurance
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Paid Vacations
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Paid Personal / Sick Days
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401(k) Plan
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Attractive employee discounts on vehicles, parts & service
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Paid Holidays
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Paid time off for bereavement
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Uniforms and Uniform Maintenance Plan with company participation
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Safety Boot Reimbursement for qualifying positions
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On-Site Health Fairs
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Drug Free Environment
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Vehicle allowance (sales)
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Employee Recognition Program and Incentives
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Career Builder Bonus and Incentive Programs for qualifying positions
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Continual Advertising and Marketing Campaigns to generate traffic
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Quality Products from some of the largest automobile manufacturers in the world
Responsibilities
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Maintain customer's satisfaction level established by management
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Maintain dealership prescribed standard for hours and dollars per repair order
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Understand and follow all federal, state and local regulations
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Communicate with customers to determine the nature of their mechanical problems
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Schedule and assist walk-in appointments for Lube Desk effciency
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Ensure all documents are accounted for
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Accomplish the forecast that has been established
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Progress checking and selling of needed repairs (providing estimates)
- Advise customers on the care of their vehicles and the value of maintaining it to manufacturer's standards
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Responsible for quality control to ensure that work is completed as requested and to reduce any comebacks
Qualifications
- Positive and outgoing person with excellent listening skills
- Sales experience preferred. Customer service experience a plus
- Ability to receive customers with courtesy, efficiency, and enthusiasm
- Knowledge of appropriate telephone techniques
- Knowledge of automotive operations
- Knowledge of Reynolds and Reynolds
- Must have excellent communications skills and be organized and accurate
- Neat, professional appearance
- Valid Illinois driver's license with an acceptable driving record
Hours
- Monday through Friday from 7:00 a.m. until 4:30 p.m. with rotating days until 6:00 p.m.
- Rotating Saturdays from 8:00 a.m. until 12:00 p.m.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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