What are the responsibilities and job description for the Dispatcher/Customer Service position at UGA ONE?
Job Summary
We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support in a fast-paced environment. You will utilize various transportation management systems and tools to assist customers with their inquiries and ensure their needs are met efficiently.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
- Utilize Transportation Management, and other transportation management systems to manage customer requests effectively.
- Assist in transportation planning and logistics coordination to optimize delivery schedules.
- Perform data entry tasks accurately to maintain up-to-date customer information and records.
- Demonstrate excellent phone etiquette while handling incoming calls and providing solutions to customer issues.
- Collaborate with team members to resolve complex customer concerns and improve service processes.
- Document all interactions with customers in the system for future reference and analysis.
Qualifications
- Proven experience in a customer service role, preferably within the logistics or transportation industry.
- Strong data entry skills with attention to detail to ensure accuracy in customer records.
- Excellent communication skills, both verbal and written, with a focus on phone etiquette.
- Ability to work effectively under pressure while managing multiple tasks simultaneously.
- Knowledge of transportation planning concepts and logistics processes is a plus.
- Proficiency in using various phone systems and computer applications related to customer service operations.
Join us in delivering outstanding service while growing your career in an engaging environment!
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 16 – 24 per week
Schedule:
- Evening shift
- Every weekend
- Morning shift
- Weekends as needed
- Weekends only
Experience:
- Dispatching: 1 year (Required)
Language:
- English (Required)
Ability to Commute:
- Elizabeth, NJ 07206 (Required)
Ability to Relocate:
- Elizabeth, NJ 07206: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $18