Prisma Health Urgent Care - Delivering Quality Care with Purpose

Are you a passionate customer service oriented person looking for a dynamic and rewarding career? Join Prisma Health Urgent Care, where you'll make a meaningful impact in a fast-paced clinical environment while enjoying work-life balance and professional growth opportunities. 

As a Patient Service Representative, you will be a key part of our healthcare team, providing front desk patient care and ensuring smooth clinic operations. This role is ideal for those who thrive in a high-energy, team-oriented setting and are committed to delivering exceptional care.

Why You'll Love Working Here:

• LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) must be available to work 50% weekends in a month and some holidays – No overnight shifts, so you can prioritize both your career and personal life!
• Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
• Paid Time Off & Holidays: Recharge and take care of yourself
• 401K with Company Match: Plan for your future
• Professional Growth: Certification reimbursement, leadership opportunities & professional development
• Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives

Key Responsibilities:

• ROLE & RESPONSIBILTIES:

  • Greet patients and provide instructions to all visitors in a polite and professional manner
  • Maintain the readiness of the reception area
  • Perform clerical tasks and adhere to established policies and procedures
  • Determine and collect each patient’s financial responsibility
  • Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes
  • Assist the practice manager and other staff as required
  • Provide overall support for Physicians and office operations
  • Understand and enforce standard healthcare regulatory requirements
  • Collect and maintain all patient and business documents while maintaining confidentiality
  • Perform office procedures including all general administrative duties
  • Document Electronic Medical Record (EMR) all medical interventions
  • Assure HIPAA and OSHA compliance
  • Responsible for traveling to any clinic location to support the staff

  EDUCATIONAL REQUIREMENT & QUALIFICATIONS:

  • High school diploma or equivalent preferred  
  • One-year experience in a medical office or emergency room setting but not required.   
  • Ability to work nights, weekends, and holidays.   
  • Experience with insurance eligibility and co-pay determination preferred but not required  

  PHYSICAL REQUIREMENTS:

  • Required to work 12 hours shifts, weekends and holidays
  • Required to sit, walk, reach with hands and arms throughout workday
  • Finger dexterity and hand coordination required 
  • Occasionally required to lift moderate weight (20-40 pounds)

  • Specific vision abilities required including close vision, distance vision, and ability to adjust or focus

At Prisma Health Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter, apply today and be part of something bigger!