What are the responsibilities and job description for the Customer Service Representative - Radiation Oncology position at uic?
Position Summary
Serve as customer service representative for the Department of Diagnostic Services. The overall function is to provide, monitor and assure high quality service to our patients.
Duties & Responsibilities
Directs patients, staff and visitors to clinical and departmental areas as required.
Performs full patient registration, insurance verification, check in and check out duties
Collects customer payments and perform related supporting duties.
Receives and routes the incoming information calls to appropriate areas/individuals as required.
Monitors patient wait times and report prolonged periods to the appropriate staff, escalating the issue to departmental leadership, when appropriate.
Performs chart audits/enters/retrieves information into electronic databases.
Performs appointment scheduling duties and referral retrieval duties.
Performs all medical record related duties.
Reports any broken equipment promptly, remove and label as broken.
Performs charge and billing activities and insurance verification duties.
Performs other related duties and participates in special projects as assigned.
Responds to complex inquiries (e.g., those involve approval from higher level personnel) in order to provide or clarify information on departmental services, policies, and procedures.
Researches complex inquiries using multiple sources for quality control concerns and solves problems on individual cases.
Composes complex correspondence and creates documentation/records.
Perform other related duties and participate in special projects as assigned.
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Barrow, AK
Full Time
