Customer Service Representative - Radiation Oncology

Hiring Department: Radiation Oncology

Location: Chicago, IL USA

Requisition ID: 1030166

FTE: 1

Work Schedule: Monday-Friday 37.5 hours per week

Shift: Days

# of Positions: 1

Workplace Type: On-Site

Posting Close Date: 3/7/2025

Salary Range (commensurate with experience): $27.46 - 29.72 / Hourly Wage

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health

Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits .

Position Summary

Serve as customer service representative for the Department of Diagnostic Services. The overall function is to provide, monitor and assure high quality service to our patients.

Duties & Responsibilities

• Directs patients, staff and visitors to clinical and departmental areas as required.
• Performs full patient registration, insurance verification, check in and check out duties
• Collects customer payments and perform related supporting duties.
• Receives and routes the incoming information calls to appropriate areas/individuals as required.
• Monitors patient wait times and report prolonged periods to the appropriate staff, escalating the issue to departmental leadership, when appropriate.
• Performs chart audits/enters/retrieves information into electronic databases.
• Performs appointment scheduling duties and referral retrieval duties.
• Performs all medical record related duties.
• Reports any broken equipment promptly, remove and label as broken.
• Performs charge and billing activities and insurance verification duties.
• Performs other related duties and participates in special projects as assigned.
• Responds to complex inquiries (e.g., those involve approval from higher level personnel) in order to provide or clarify information on departmental services, policies, and procedures.
• Researches complex inquiries using multiple sources for quality control concerns and solves problems on individual cases.
• Composes complex correspondence and creates documentation/records.
• Perform other related duties and participate in special projects as assigned.
  
  

Minimum Qualifications

• High school diploma or equivalent.
• Any one or combination totaling three (3) years (36 months) from the following categories:
• college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate’s Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor’s degree (120 semester hours) equals three (3) years (36 months)
• responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
  
  

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation