What are the responsibilities and job description for the Extra Help - Information Technology Support Associate - OVCAS IT and Building Systems position at uic?
Position Summary
Provides IT support as part of the Technology and Building Systems team for various departments in VCAS. Supports technical systems run by Technology and Building Systems.
Duties & Responsibilities
Provide primary Help Desk support, responding to tickets as first tier support.
Troubleshoots data communication, connectivity and other workstation network issues.
Solves hardware and software issues for employees: identifies researches and resolves issues related to operating systems, applications, and other technical problems.
Serves as a resource to VCAS staff in resolving technical and applications issues.
Provides technical consultation to staff and customers Manage Active Directory user accounts and access levels.
Manage software and security updates for hardware and software.
Coordinates with UIC Technology Solutions and Telecom to resolve departmental network and related systems issues.
Supports and issues departmental technology such as mobile devices, laptops, desktops.
Maintains campus CCTV system by verifying operation and troubleshooting camera issues.
Maintains inventory of equipment.
Completes department projects as assigned.
Perform other duties as assigned
Perform other related duties and participate in special projects as assigned.
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