What are the responsibilities and job description for the Principal Trainer – IS Education position at uic?
Position Summary
Reporting to the Manager of IS Education, the Training and Development Specialist I (Principal Trainer - IS Education) delivers learning and organizational development interventions to effectively on-board, train, coach, and measure performance of staff in meeting established organizational goals. Work is focused on developing and delivering systems, workflow and technology training to employees and physicians who use the Electronic Health Record system, specifically Epic and other clinical/reporting systems or technologies on an on-going basis, as well as consulting with staff to provide systems or technology training services to access, revenue, clinical, lab, pharmacy and ambulatory staff.
Duties & Responsibilities
Identifies development needs within the organization based on requests, ongoing needs assessments, and other indicators such as employee opinion, data or system upgrades. Determines and communicates appropriate intervention based on results of needs assessment.
Designs and delivers role and skill-based training to a wide range of audiences, up to and including senior executives, as well as small and large groups.
Develops and maintains training materials, communication tools, videos and eLearning materials available through a variety of sources. Keeps contents up-to-date in a timely manner to ensure employees have most current information.
Participates in the delivery and content development of organization-wide Epic EMR and other systems and technology training programs including, but not limited to, program design, workflow documentation, curriculum development, and maintenance of training or communication materials in compliance with regulatory requirements, system changes or optimizations, and ongoing quality improvement initiatives.
Manages pre-and post-learning activities, communications and materials. Provides support to end users and addresses questions or problems as needed.
Measures and reports on training and system analytics such as attendance, course completion, assessment scores and learning impact, among other things such as system usage rates.
Continuously updates programs based on feedback.
Identifies system change management needs via requests, ongoing needs assessment and other indicators such as employee opinion, system metrics or system updates. With support from others, determines and designs development interventions in response to identified needs. Communicates and implements appropriate interventions based on results of needs assessment.
Consults with leaders on system issues impacting individual, departmental, and organizations performance. With support from others, designs and delivers customized system development interventions to address issues.
Consults with business partners, delivers individual and team coaching for staff. Exercises independent judgment to address specific issues that require risk assessment in line with organizational system objectives, goals, or policies.
Works with various teams in the organization to identify, investigate and resolve system concerns and issues.
Maintains training systems as appropriate including Learning Management System, training-related EMR systems, training repositories including SharePoint and others as needed.
Successfully complete manager identified, required system training and certifications needed to support assigned applications within communicated timeframes.
Assists with various special projects and other duties as requested.
Reporting to the Manager of IS Education, the Training and Development Specialist I (Principal Trainer - IS Education) delivers learning and organizational development interventions to effectively on-board, train, coach, and measure performance of staff in meeting established organizational goals. Work is focused on developing and delivering systems, workflow and technology training to employees and physicians who use the Electronic Health Record system, specifically Epic and other clinical/reporting systems or technologies on an on-going basis, as well as consulting with staff to provide systems or technology training services to access, revenue, clinical, lab, pharmacy and ambulatory staff.
Duties & Responsibilities
