Reporting to the Vice-President Finance, Head of Global Business Services (GBS), the Director, Head of Process Excellence is responsible for developing, managing, and overseeing all Process Excellence capabilities. The shared capabilities model is integral to the success of our GBS organization and will allow GBS to achieve goals associated with process effectiveness and overall efficiency targets. Process Excellence will comprise Transition Management, Process Reengineering, and Target Operating Model Design. The head of the function will be responsible for establishing the capabilities, documenting and aligning best-in-class methodologies, and overseeing the execution of key projects enabled through these shared capabilities. The role will be hired as an individual contributor with the intent of having this leader assess the needs and gaps in the current organization and develop a plan to establish a team to support these services.
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
Key Responsibilities :
- Create an assessment of the required shared capabilities with the objective of executing a roadmap focused on establishing and maturing all process excellence capabilities. The leader will be responsible for the following capabilities (subject to change) :
Process Engineering
Transition ManagementTarget Operating Model DesignChange ManagementLead the design of all operating model design exercises across GBS’s functions with the goal of further refining how the organization is set up for future success.Develop an execution plan to deliver process performance improvements in collaboration with Global Process Owners, focusing on timeliness, accuracy, stakeholder satisfaction, and efficiency.Establish a best-in-class transition management methodology to successfully enable the transfer of activities and creation of centers of excellence across multiple locations.Support the development and lead the execution of a global service hub strategy to enable process centralization and further scalability of the GBS organization.Manage all project status, project management, ensure operational delivery, and close any gaps. Successfully translate organizational needs into an operational plan to fulfill projects with the right resources and methodology (availability, skillset).Manage the performance of future direct reports by developing accountabilities, establishing performance objectives, providing career counseling, feedback, and guidance, and ensuring that all policies are understood and adhered to.Communicate and exemplify UL’s Vision and Mission. Lead, promote, and embrace change for self and future team. Collaborate and build trust within the organization and with internal and external customers to meet or exceed their expectations. Develop strong, flexible cross-functional networks and global relationships to promote becoming the fastest, highest quality, and most customer-friendly organization. Coach and mentor employees to do the same.Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.Perform other duties as directed.Minimum Requirements :
University degree - Masters Degree preferred.12 years of direct related experience, including 8 years of relevant management / leadership experience.Solid experience as lead or participant in cross-functional or global projects or working in multiple functions or regions.Lean Sigma or Lean Leadership Training, experience, or equivalent preferred.Excellent verbal and written communication skills.Ability to identify and resolve issues independently.Able to manage multiple projects within different geographic regions simultaneously.Team player that can collaborate and communicate with people across all levels and functions.A global leader in applied safety science, UL Solutions (NYSE : ULS) transforms safety, security, and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection, and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
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