What are the responsibilities and job description for the IT Technical Specialist position at UL Solutions?
Job Description
100% onsite work in the Northbrook, IL office
The IT Technical Specialist has a primary role of providing C-suite technology support to our VPs and Directors. Assist with Conference room technology including Crestron, MS Hubs, Projectors, Mobile Setups, and other Video/Audio hardware onsite.
Perform PC imaging, migration and deployment including life cycle management of corporate devices. Troubleshoot issues with desktops and laptops including connectivity, blue screens, viruses, and printing for both on- and off-site users on Windows, Macintosh, and iOS/Android environment. Coverage for onsite and remote clients. Coordinate and schedule with vendor support for on-site/off-site break-fix repairs. Install and remove software from PCs following licensing protocols. Assist with ongoing computer refresh project with communication, scheduling, and data transfer. Setup new hires/users and assist with office move requests of standard laptops and desktops Lenovo/Mac. Decommission end user technology upon terminations that include recovering any IT assets. Document all end-user interactions and managing all open requests in ServiceNow in a prompt and timely fashion within the specified SLAs. Assist with the daily delivery and receiving of bulk hardware/s from clients and vendors.
Responsibilities
The Desktop Support Tech will provide a wide variety of technology support with tools used in a corporate environment, while managing and supporting all aspects of end user technology needs. This incumbent must be dependable and be customer focused. Familiarity with Lean Six Sigma operating concepts for process improvement. This position will include the support of Conferencing technology such as Microsoft Surface Hubs, Crestron and Lenovo equipment and other audio/visual technologies.
Qualifications
Must be professional, self-motivated, flexible, and work with minimal supervision. Must understand and communicate difficult concepts and provide instructions in a clear and simple manner. Strong multi-tasking skills for an efficient work environment. Must have a proven customer service background with strong oral and written communication. Excellent interpersonal skills and ability to work collaboratively in a team environment. Have a reliable mode of transportation.
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
About The Team
As we’re supporting some of the most innovative companies in the world, high-performing IT is vital. Deeply focused on technology innovation and practically applying new and emerging technologies to meet the evolving needs of our customers, we operate as strategic partners to the wider organization, developing and delivering best-in-class IT solutions. We also use our expertise day-to-day to offer our colleagues a seamless technology experience, providing them with the tools to help customers all over the world deliver safer, more sustainable solutions. Join our team and connect, support and empower colleagues across our global community.
100% onsite work in the Northbrook, IL office
The IT Technical Specialist has a primary role of providing C-suite technology support to our VPs and Directors. Assist with Conference room technology including Crestron, MS Hubs, Projectors, Mobile Setups, and other Video/Audio hardware onsite.
Perform PC imaging, migration and deployment including life cycle management of corporate devices. Troubleshoot issues with desktops and laptops including connectivity, blue screens, viruses, and printing for both on- and off-site users on Windows, Macintosh, and iOS/Android environment. Coverage for onsite and remote clients. Coordinate and schedule with vendor support for on-site/off-site break-fix repairs. Install and remove software from PCs following licensing protocols. Assist with ongoing computer refresh project with communication, scheduling, and data transfer. Setup new hires/users and assist with office move requests of standard laptops and desktops Lenovo/Mac. Decommission end user technology upon terminations that include recovering any IT assets. Document all end-user interactions and managing all open requests in ServiceNow in a prompt and timely fashion within the specified SLAs. Assist with the daily delivery and receiving of bulk hardware/s from clients and vendors.
Responsibilities
The Desktop Support Tech will provide a wide variety of technology support with tools used in a corporate environment, while managing and supporting all aspects of end user technology needs. This incumbent must be dependable and be customer focused. Familiarity with Lean Six Sigma operating concepts for process improvement. This position will include the support of Conferencing technology such as Microsoft Surface Hubs, Crestron and Lenovo equipment and other audio/visual technologies.
Qualifications
Must be professional, self-motivated, flexible, and work with minimal supervision. Must understand and communicate difficult concepts and provide instructions in a clear and simple manner. Strong multi-tasking skills for an efficient work environment. Must have a proven customer service background with strong oral and written communication. Excellent interpersonal skills and ability to work collaboratively in a team environment. Have a reliable mode of transportation.
- Some University education in an Applied Science or a related discipline plus generally two years of directly related experience.
- Demonstrated ability and knowledge of computer systems including network infrastructure, servers and PABX systems.
- Demonstrated ability to work independently and demonstrated high level organizational and multi-tasking skills in a technical environment.
- Ability to lift and/or move up to 50 lbs, both assisted and unassisted.
- Ability to remain in a stationary position, assisted or unassisted, for up to 6-hour periods several times a day is required
- Ability to move about different facilities, assisted or unassisted, for up to 6-hour periods several times a day is required.
- Travel to other sites to provide support to customers and colleagues (4-5 trips/year)
- site
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
About The Team
As we’re supporting some of the most innovative companies in the world, high-performing IT is vital. Deeply focused on technology innovation and practically applying new and emerging technologies to meet the evolving needs of our customers, we operate as strategic partners to the wider organization, developing and delivering best-in-class IT solutions. We also use our expertise day-to-day to offer our colleagues a seamless technology experience, providing them with the tools to help customers all over the world deliver safer, more sustainable solutions. Join our team and connect, support and empower colleagues across our global community.
Salary : $55,000 - $65,000
