Auto Glass General Manager

MARKET PROFITABILITY :

• Evaluate monthly financials to review market financial performance including profit $ to plan, profit % to plan, return rate, return $ cost, labor margin, parts margin, misc. margin, etc.
• Manage all employee regular / overtime and commission pay to ensure labor margins remain at goal.
• Work collaboratively with call center to ensure market profitability to plan.
• Monthly review of monthly selling expense including fuel cost, shop supplies, small tools, etc. for accuracy.
• Perform market survey on competitors to ensure competitiveness.

SKILLS / REQUIREMENTS

• Minimum of five years Autoglass experience / auto body management experience REQUIRED
• The hours for this role may vary daily depending on workload. You must have flexibility to work as needed.
• Proven leadership and track record of employee development
• Ability to read and understand financial (P&L) statements required
• AGSC Master Certification and DOW certification preferred
• Ability to travel up to 25%
• Must have valid a driver's license and be eligible for insurance coverage
• Working knowledge of Auto Glass Point of sales system and TEAMS management system
• Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT.
• Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Ability to work beyond normal business hours to ensure all job description responsibilities are met timely and accurately.

BEHAVIORS / COMPETENCIES

• Integrity

Respect and accountability at every level and every interaction

• Customer Service

Provide the highest level of customer service while building customer satisfaction and retention

• Innovation

Develops and displays innovative approaches and ideas to our business

• Teamwork

Contributes to building a positive team spirit

• Supports everyone's efforts to succeed

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Frequently required to stand
• Frequently required to walk
• Occasionally required to sit
• Frequently required to use hands and fingers
• Frequently required climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually required to lift / push weights up to 100 pounds

Must be able to pass a background, drug, and motor vehicle screening.