What are the responsibilities and job description for the Spa Receptionist position at Ultimate Massage Spa?
We are looking for a Spa Receptionist to act as the first point of contact for clients who visit our spa or contact us to learn about our services.
Spa Receptionist responsibilities include greeting clients upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized, detail oriented, and able to manage clients with grace, even during peak demand.
Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.
Responsibilities
- Warmly greet clients, proceed with check in procedures, and inform assigned service providers of their arrival
- Book and confirm appointments via phone and email
- Process transactions (cash and credit cards) and issue receipts
- Offer beverages and chat with clients who are in the waiting area
- Welcome walk-ins, answer questions about services and schedule appointments based on availability
- Inform clients about new services and discounts
- Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
- Update client records with contact and billing details, appointments and services offered
- Maintain a tidy, clean spa at all times
- Perform laundry in between sessions
Requirements Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
- Hands-on experience with office equipment, like printers and POS systems
- Familiarity with processing transactions
- Excellent communication abilities (verbal, phone and email) with a customer service attitude
- Solid organization and record-keeping skills
- An ability to remain calm under stressful circumstances
- High School diploma
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
Experience:
- Receptionist: 1 year (Preferred)
Ability to Commute:
- Orland Park, IL (Required)
Work Location: In person
Salary : $15