Call Center Customer Support

Job Title: Call Center Representative
Location: Calabasas, CA
Hourly Rate: $20.00 per hour

About Us:
We are a dynamic and growing Manufacturing company in need of an experienced Call Center Representative to join our team in Calabasas, CA. As part of our customer service team, you will play an essential role in assisting clients and ensuring a seamless communication experience.

Key Responsibilities:

• Answer inbound calls and assist customers with inquiries, issues, and requests
• Provide exceptional customer service while maintaining a positive attitude
• Resolve customer concerns efficiently and effectively, ensuring satisfaction
• Maintain accurate records of customer interactions in our system
• Handle a high volume of calls and multitask in a fast-paced environment
• Data Entry and order processing

Requirements:

• Previous call center experience is required (1 years preferred)
• Strong verbal and written communication skills
• Ability to handle high call volumes and remain calm under pressure
• Excellent problem-solving skills with a customer-first mindset
• Proficient in using call center software and Microsoft Office Suite
• Detail-oriented with the ability to accurately document interactions
• Must be dependable and punctual

Perks:

• 401K
• Holiday Pay, Paid Time Off, Sick Pay
• Positive and supportive work environment
• Opportunities for career growth and advancement

Schedule:
Monday through Friday 8am to 5pm

If you have experience in a call center environment and are passionate about helping customers, we'd love to hear from you.

Please respond with your resume and your availability for a zoom meeting this week.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.