What are the responsibilities and job description for the Account Services Coordinator position at Ultimate Staffing?
We're seeking an experienced Account Services Coordinator to join our team at Ultimate Staffing. This is an exciting opportunity to work in a fast-paced environment where you'll have the chance to build strong client relationships and support our subrogation team in delivering exceptional services.
You'll be responsible for ensuring client satisfaction, resolving issues, and facilitating efficient service delivery. We're looking for someone with a proven track record in customer-facing roles and excellent communication skills.
This role offers:
- A direct hire opportunity with Ultimate Staffing
- A competitive salary of $25-$27/hour
- A comprehensive benefits package, including medical, dental, vision, life insurance, PTO, holiday pay, and IRA
- The opportunity to work in a dynamic and supportive office environment
Your responsibilities will include:
- Building strong relationships with clients through effective communication and problem-solving
- Serving as the primary point of contact for clients regarding subrogation files or status
- Developing creative solutions to enhance client satisfaction and experience
- Supporting the implementation of new client accounts and coordinating with claim administrators
- Maintaining high standards by implementing, monitoring, and adjusting client service protocols
- Resolving routine client problems or disputes professionally and efficiently
- Coordinating with benefit consultants, claim administrators, or clients to obtain necessary documents
- Verifying claim payments and obtaining bill copies/EOBs
- Maintaining accurate records of client interactions for training and tracking purposes
- Preparing client reports as needed
Salary : $25 - $27
