Business Office Supervisor

This role requires work hours of 7:00am ET - 3:00pm ET.

Key responsibilities and deliverables

As a pivotal Leader of the Assistant Center Team, your responsibilities will be wide ranging including but not limited to:

• Utilize the Service Now platform to assess and assign each fee earner request
• Supervise the workflow of the Assistant Center Team, create team schedules and delegate tasks
• Assess the work performance of employees and identify areas that need improvement
• Participate in the performance appraisal process in collaboration with HR
• Manage Assistant team schedule
• Generate reporting on utilization
• Maintain target SLAs established by team management, troubleshoot and problem solve as necessary
• Provide coaching and training as needed to Assistant team demonstrating knowledge of Freshfields resources and reinforcing best practices and procedures
• Ensure high quality support is being provided and gathering feedback as needed
• Be an ambassador for the US Assistant Center Support Team to fee earners
• Foster high standards of client service
• Participate in recruiting and onboarding efforts
• Work closely with US team management on performance related matters
• Project work as requested to include calendar management, booking domestic and international travel for Executives, setting up meeting rooms, approving expense reports, etc.

Key requirements (Communication/skills/experience)

Essential

• Associates' degree/Bachelor's degree
• 1-3 years of supervisory experience and demonstrated leadership
• 3-5 years of administrative support experience in the legal or professional services industry.
• Strong technical skills including knowledge of Microsoft Office including Word, PowerPoint, Outlook and Excel as well as the ability to learn additional programs used by the support team.
• Ability to learn and implement best practices for support as outlined during training and coaching sessions.

Competencies

• Excellent interpersonal skills with the ability to build relationships with key stakeholders and work collaboratively within a team.
• An ability to work well in pressured situations while maintaining a professional attitude.
• Able to work fast, accurately and to tight deadlines.
• Independent self-starter able to problem solve and take full ownership of assigned tasks.
• Excellent communication skills, both written and oral with an ability to interact at all levels.
• Excellent organizational skills and attention to detail.
• Ability to demonstrate absolute discretion with sensitive and confidential information.
• An enthusiastic and committed approach, whilst always remaining flexible and proactive.
• Ability to prioritize tasks, conflicting demands and deadlines and act on own initiative.
• A strong team player with an ability to form supportive relationships throughout the firm.
• Adaptable and open to change.
• Willingness to broaden experience and develop skills further.
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.