Client Success Specialist - N. ATX $60-$65K

Client Success Specialist

Position Summary:
We are seeking a Client Success Specialist to serve as the primary point of contact for assigned clients, ensuring exceptional service and timely resolution of inquiries. This role involves high-volume communication via phone, email, and other channels, requiring a proactive and solutions-driven approach. The ideal candidate thrives in a fast-paced environment, can stand their ground when engaging with demanding clients, and excels at managing multiple projects simultaneously.

Key Responsibilities:
* Manage a high volume of client interactions across multiple channels, responding with urgency and professionalism.
* Serve as a liaison between clients and internal teams, ensuring expectations are met and issues are escalated appropriately.
* Clearly communicate complex processes and solutions to clients, including those unfamiliar with industry-specific workflows.
* Anticipate client needs, proactively addressing concerns before they escalate.
* Organize and lead client status meetings, including preparing agendas and action plans.
* Work closely with internal teams (sales, operations, and project management) to provide seamless support.
* Identify opportunities for process improvements and contribute to team efficiency.
* Assist in preparing presentations, webinars, and other client engagement activities as needed.

Key Qualifications:

* 1 year in an account management, client services, or project management role.
* Proven ability to handle a high volume of emails, phone calls, and other client interactions daily.
* Experience working with professionals in high-stakes industries (e.g., legal, finance, healthcare).
* Strong ability to prioritize, multi-task, and maintain attention to detail in a fast-moving environment.
* Excellent verbal and written communication skills with the ability to confidently navigate difficult conversations.
* A proactive, problem-solving mindset with a sense of urgency.
* Self-motivated and capable of working independently while collaborating with cross-functional teams.

Preferred Experience:
* Bachelor's degree in a related field.
* Familiarity with legal processes, insurance claims, or other regulated industries.
* Experience with project coordination, workflow management, or CRM systems.

Why Join Us?
* Collaborative & Fun Work Environment - Work in a supportive, engaging atmosphere with great perks.
* Growth & Learning - Be part of a dynamic team with opportunities for professional development.
* Competitive Benefits Package - Including health insurance, 401(k) matching, parental leave, and more.

This is an excellent opportunity for a high-energy, organized professional who thrives in a fast-paced, client-facing role. If you enjoy problem-solving, communicating with confidence, and delivering outstanding service, we'd love to hear from you!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.