What are the responsibilities and job description for the Customer Service Excellence Professional position at Ultimate Staffing?
At Ultimate Staffing Services, we are seeking a highly motivated and organized professional to join our dynamic team as a Customer Service Excellence Professional. This full-time role is designed for an individual who thrives in a fast-paced environment and is dedicated to enhancing customer satisfaction and elevating service standards.
Job Details:
- Salary Range: $40,000 - $45,000 (based on experience)
- Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM
- Location: Cockeysville, MD (Employer-paid parking and fitness center access)
- Start Date: Immediate hire
Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot issues and provide effective solutions
- Ensure customer satisfaction and handle complaints professionally
- Maintain product knowledge to provide accurate information
- Follow up with customers to ensure continued satisfaction
- Collaborate with internal teams to resolve complex issues
- Support sales by informing customers of additional products/services
- Document customer interactions and maintain accurate records
- Build and maintain strong relationships with customers
Qualifications:
- 2 years of experience in customer relations or support
- Bachelor's degree preferred
- Proficiency in Microsoft Office Suite (Excel required)
- CRM experience (Salesforce preferred)
- Strong problem-solving and analytical skills
- Ability to stay calm and patient with difficult customers
- Excellent verbal and written communication skills
- Bilingual in Spanish is a plus (not required)
Salary : $40,000 - $45,000
