What are the responsibilities and job description for the Customer Service Representative position at First Team Professional Resources?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for our clients. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to work effectively in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone and email in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle outbound calling to follow up on customer inquiries or provide additional support as needed.
- Maintain detailed records of customer interactions and transactions in our computerized system.
- Collaborate with team members to resolve customer issues and improve service delivery.
- Identify opportunities for sales and upselling during customer interactions.
- Ensure all client services are delivered with a focus on quality and customer satisfaction.
Qualifications
- Proven experience in customer service or client-facing roles is preferred.
- Strong phone etiquette with the ability to communicate clearly and effectively in English.
- Familiarity with sales techniques and outbound calling practices is a plus.
- Excellent problem-solving skills with the ability to think critically under pressure.
- Proficient in using computers and various software applications for record keeping and communication.
- A positive attitude, strong work ethic, and commitment to providing outstanding customer support.
Join us in delivering exceptional service that makes a difference!
#IND123
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
- No nights
Work Location: In person
Salary : $20 - $24