Customer Support Coordinator (Manufacturing Industry)

We are hiring for a Customer Support Coordinator to join our growing team! Previous Manufacturing industry experience required to be considered.

Job Duties/Description:

• Work directly with B2B customers, sales, and production team to ensure jobs are completed to customer specifications.
• Prepare invoices for billing completed jobs.
• Receives quotes, reviews for detail and accuracy, coordinates with Estimating.
• Create production tickets using the estimate information from sales and/or the customer.
• Manage specific projects and ensure projects are completed by the deadline.
• Provide feedback to customers and our team regarding issues that may affect the project, quality, and/or delivery.
• Work closely with sales representatives to ensure customer satisfaction.
• Develops and maintains long-term relationships with accounts to ensure customer retention.

Requirements:

• 3-5 years of work experience in a customer service environment
• High school Diploma or equivalent
• Manufacturing experience required.
• Excellent communication (written and verbal) and collaboration skills with an attitude for customer service.
• Proficient in Microsoft Office 365 (must have MS Excel experience)
• Estimating experience would be a plus

Additional Info:

• Pay range: $22-26/hour
• Schedule: M-F 7:30am-4:00pm
• Location: In-office, Saint Paul

Perks/Company Culture:

• Small team, great culture - Business casual
• Privately owned (Active ownership)
• Awards and Recognition
• Paid time off and paid holidays
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.