Fraud Prevention Manager

Fraud Prevention Manager

Location: Onsite - La Vergne, Tennessee

Pay: $65K-$75K DOE

Full-Time | 3 Years of Experience

We are seeking an experienced Fraud Prevention Manager to lead our fraud detection team and protect our business from fraudulent activities. This role requires strong leadership, analytical skills, and hands-on experience with fraud prevention strategies in an eCommerce or financial setting.

• Hire, train, and mentor a fraud prevention team to ensure proficiency in fraud detection techniques and transaction analysis.
• Set and track team performance metrics, identifying areas for improvement.
• Conduct regular 1:1 meetings, review outcomes, and implement training for professional development.
• Manage the team responsible for reviewing flagged orders, investigating account details, and verifying customer information to confirm or cancel transactions.
• Develop and maintain standard operating procedures (SOPs), including a training library with recorded process training.
• Analyze customer behavior, payment methods, and shipping addresses to flag potential fraudulent or reseller transactions.
• Monitor real-time transaction data using fraud detection tools to identify suspicious activity.
• Provide input on fraud detection models and internal rule-based systems to improve accuracy.
• Stay updated on fraud trends and implement new prevention strategies.
• Investigate chargeback cases, dispute unsupported claims, and process refunds accurately.
• Assist in managing customer order issues, including returns, cancellations, and disputes, ensuring compliance with terms of use.
• Compile financial reports and data summaries as needed.
  
  

• Leadership experience managing and mentoring a team.
• Strong analytical skills with proficiency in data analysis tools.
• Experience with eCommerce platforms and payment gateways.
• Proven ability to identify and implement effective fraud prevention strategies.
• Bachelor's degree in Analytics, Business, or a related field (preferred).
• 3 years of experience in fraud risk investigation and prevention.
  
  

• Opportunity to lead a proactive fraud prevention team.
• Work in a fast-paced eCommerce/financial environment.
• Competitive salary, benefits, and career growth opportunities.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.