Front Desk Scheduler/CSR

Ultimate Staffing Services is actively seeking a dedicated and personable Front Desk Scheduler/Customer Service Representative for a client located in San Marcos, California. This role is crucial as the first point of contact for all customers and students visiting or contacting the school. The position requires a professional who is passionate about delivering exceptional customer service and supporting students in their educational journey.

• Serve as the first point of contact for all customers and students visiting or contacting the school.
• Provide student satisfaction by delivering high-quality customer service.
• Assist students with applications, bonds, DBA's, Corporations, and other related inquiries.
• Maintain knowledge of all products and services to better serve each student.
• Maintain student records through the Customer Management System (CMS) and use CMS to track student progress and update student records.
• Address student and counselor concerns, questions, and conflicts over the phone (inbound and outbound calls) or in person.
• Provide day-to-day support to the sales staff at the school.
  
  

This position requires availability from Monday to Friday.

The role offers competitive compensation with a pay range from $20 to $21 per hour.

The Front Desk Scheduler/CSR position is an exciting opportunity for individuals who are passionate about education and customer service. The role plays a vital part in ensuring a smooth operation and exceptional experience for students and staff alike.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.