What are the responsibilities and job description for the Guest Service Associate $20-21/hr. position at Ultimate Staffing?
Job Description:
- Answer 30-50 telephone calls per day and assist guests with booking travel arrangements.
- Address customer inquiries through both phone and email.
- Assist clients in uploading the necessary personal documentation.
- Troubleshoot technology and process-related issues with clients over the phone.
- Offer helpful feedback while maintaining a high level of patience with each client.
Requirements:
- Minimum 1 year of customer service experience
- Strong problem-solving abilities.
- High level of patience and conflict de-escalation skills.
- Strong verbal and written communication skills, including active listening, research, and decision-making.
- Ability to work independently.
Additional Info:
- Pay rate: $20-$21/hr
- Schedule: 9AM -5:30PM Monday - Friday
- Location: 100% in office in Edina
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Salary : $20 - $21
