Intake Coordinator

Intake Coordinator

Glendale CO - 80246 (Fully Onsite)

$20-$23/HR DOE

Temp-to-Perm

Position Overivew:

• Referral Intake & Assessment:

  • Handle inquiry calls regarding skilled home health services to assess intake appropriateness in consultation with an RN and authorization personnel.
  • Verify available resources (staffing) before accepting referrals.

• Payer Verification & Authorization:

  • Collaborate with authorization personnel to confirm the acceptability of the current payer source.
  • Run Medicare/Medicaid eligibility checks for all referrals.

• Staffing Coordination:

  • Ensure appropriate and qualified staff are assigned to authorized services based on reviewed orders.
  • Work closely with RN Coordinators to identify potential issues before admission.
  • Ensure diagnoses codes and intake paperwork are reviewed before sending field staff for admissions.

• Admission Process Management:

  • Accurately input demographic information and verify client details at the time of admission.
  • Communicate key client information to caregivers before service initiation.
  • Maintain accurate records of admissions, start-of-care (SOC), and staff assignments.
  • Follow up with caregivers to ensure timely service initiation (within 48 hours) or document any delays.

• Collaboration & Communication:

  • Participate in clinical rounds and provide updates to the team.
  • Stay informed on payer contract changes through regular communication with authorization and contract personnel.
  • Foster effective communication with internal staff and external partners to ensure smooth service delivery.
  • Engage in problem-solving and identify community resources within and outside the organization's scope.

• Referral & Contract Management:

  • Track "not admitted" referrals for contract renewal and service planning.
  • Work with marketing personnel to address referral source challenges and identify trends.

• Compliance & Confidentiality:

  • Adhere to HIPAA regulations and maintain confidentiality in all job functions.
  • Notify caregivers of resumed services for hospitalized clients and review required services.

• Administrative & Support Functions:

  • Provide clerical support to RN Care Coordinators as needed.
  • Participate in community development and marketing initiatives.
  • Continuously update job knowledge through professional development opportunities.

• Other Duties:

  • Perform additional tasks as assigned to support the organization's mission.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.