What are the responsibilities and job description for the Program Support Specialist position at Ultimate Staffing?
Job Overview: Ultimate Staffing is seeking a Program Support Specialist to provide administrative support to our case specialists and teams for families enrolled in subsidized child care programs.
Responsibilities: The successful candidate will be responsible for:
- Processing mail and documentation: Receive and process incoming mail, log and track documentation into the NOHO system, review submitted documents to ensure they are complete, and follow up on any missing items.
- Supporting subsidy tasks: Prepare and distribute enrollment and provider packets, send copies of Notices of Action to parents and/or DPSS, and provide clerical support for photocopying, filing, and faxing.
- Providing customer service: Answer incoming phone calls, assist callers, transfer calls to the appropriate department, follow up on phone inquiries, and log all necessary information into NOHO.
- Managing data: Enter data into NOHO in response to inquiries, ensure records are up-to-date, and provide daily communication and assistance to the Subsidy and CSI teams.
Requirements: Strong organizational and administrative skills, excellent attention to detail, effective communication skills, ability to multitask, and familiarity with NOHO or other data management systems.
What We Offer: Competitive pay, full-time position in Chatsworth, CA, opportunity to contribute to a meaningful cause, and work with a supportive team.
