Senior Loan Servicing Representative

Job Summary: Direct Hire Placement

We are seeking a detail-oriented and experienced Senior Loan Servicing Representative to join our team. This position plays a key role in the administrative functions associated with loan servicing-from preparation through closing-ensuring accuracy, compliance, and top-tier service to both internal and external clients. Responsibilities include conducting loan file audits, entering and maintaining data in the core system, reconciling accounts, and monitoring loan-related documentation such as insurance and tax requirements.

Located in the Bethesda/Rockville area.

Monday-Friday 9am-5pm

IN OFFICE-No hybrid or remote work available

Pay-Up to $70K depending on experience

Key Responsibilities:

• Prepare and distribute tax, insurance breach, and NSF letters.
• Initiate and maintain loan set-ups for new, renewed, and modified loans.
• Provide responsive assistance for loan servicing inquiries related to payments, transactions, account questions, and error resolution.
• Conduct thorough file audits and documentation reviews.
• Act as a notary for satisfactions and other official loan documents.
• Monitor insurance compliance, particularly flood insurance, and manage disbursements for escrowed loans.
• Assist in scanning and digitizing daily loan tickets.
• Maintain accurate tracking of error resolutions, information requests, and required document retention.
• Review loan reports, including delinquent tax, tax service, and flood certification reports.
• Provide support to fellow team members as needed and assist in departmental functions.
• Stay current with changes to internal policies, procedures, and regulatory requirements.

Qualifications:

• Strong understanding of mortgage lending processes, loan servicing policies, and relevant regulatory compliance.
• Ability to handle complex financial decisions and perform detailed audits.
• Experience in handling customer inquiries and delivering solutions in a professional and timely manner.
• Solid accounting skills and ability to conduct financial analysis.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Strong written and verbal communication skills.
• Bachelor's degree in business or related field preferred; equivalent experience (8 years) in loan servicing or mortgage lending accepted in lieu of degree.
• Minimum 4 years of direct experience in mortgage or loan servicing required.

Why Join Us?

This is a great opportunity to contribute to a supportive and experienced team in a fast-paced, detail-driven environment. If you're passionate about loan servicing and providing excellent support to customers and colleagues, we'd love to hear from you.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.