Service Coordinator

Ultimate Staffing Services is a business line of Roth Staffing Companies L.P., one of the largest privately held staffing companies in the USA. The Service Coordinator / Dispatcher is responsible for assisting and effectively communicating to the client's Field Service Technicians. They will assign orders and service calls ensuring that our customers receive prompt customer service on their material handling equipment.

*Direct Hire Opportunity

*Fully onsite in Saco, ME

*Full time hours 8:30A-5P

*Pay Ranges $23-$26 BOE

Job Responsibilities:

• Effectively manage time and work-flow for multiple work orders & service calls for the field service technicians.
• Ensuring that the field service technicians work is performed in accordance with established quality standards, safety rules and procedures at all times.
• Review and process service requests, geographically dispatching an appropriate technician with proper skill set, paperwork, parts, and information.
• Strong organizational skills enabling effective communication with customers and technicians to ensure service calls are complete and when required, following up with technicians and other departments to finalize repairs, ensuring total customer satisfaction.
• Scheduling Planned Maintenance with customers.
• Documenting all pertinent information within service/invoicing software for each applicable job, as well as completing various forms, billing, reports, logs, records, etc.
• Prepare and maintain accurate records and data associated with the responsibilities of the department.
• Work with the Service Manager to keep the service department informed of unusual circumstances or the need for additional assistance in order to facilitate and finalize repairs.
• Ensure quoted repairs are communicated thoroughly before the service technician is dispatched. For example: Informing of scope of work; Time allotted; Equipment required; etc.
• Proactively monitoring the service technicians Work-in-Progress (WIP) to ensure timely completion of jobs and accurate customer invoicing.
• Maintaining vehicle maintenance documentation.
• Perform other duties as assigned by department manager.
• Scheduling and dispatching 11 technicians in the NE regional market

Requirements

• Minimum 3 years experience in a customer service environment.
• Must have 3 years experience in dispatching
• Mechanical or technical background is a plus.
• Excellent communication skills, both written and oral. Able to communicate effectively with management and customers both internal and external.
• Must have extensive knowledge of the Atlanta Metro area.
• Professionalism in an office environment as well as on the phone.
• Ability to thrive in a fast paced, technology driven, service environment.
• Proven organizational and planning skills.
• Ability to prioritize and handle multiple projects.
• Basic knowledge of accounting processes.
• General computer skills with experience in Microsoft Office Products such as: Outlook; Excel; and Word. Also, experience with office operations and equipment including: computers/laptops and keyboards; fax machines; photocopiers; and telephone systems / cellular telephones.
• Needs to be a team player and work well with others.
• Needs to be a self-starter and work with little or no supervision.
• Able to work overtime when assigned and/or required.
• GED or High School degree required.
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.