What are the responsibilities and job description for the Enterprise IT Service Desk Imaging Specialist | APPLICATION position at Ultratec?
Ultratec, Inc., located on the west side of Madison, is the worldwide leader in developing new technologies for the deaf and hard of hearing population. Today, our equipment is recognized as the standard for excellence in text telecommunications. Ultratec, Inc. is actively seeking an Enterprise IT Service Desk Imaging Specialist for a large-scale PC refresh project.
Ultratec's most recent endeavor, the Captioned Telephone (CapTel), continues to demonstrate how we have revolutionized the industry with cutting edge products that transform the lives of individuals around the world.
Project Summary : We are seeking a reliable and detail-oriented PC Imaging Technician to support a large-scale PC refresh project. This will be a temporary / contract position which will end when the project is completed. This role involves imaging approximately 450 all-in-one call center PCs, transitioning them from Windows 10 to Windows 11, and ensuring readiness for deployment across multiple call center locations nationwide. The ideal candidate will have a strong work history, proven attention to detail, and hands-on experience with PC imaging tools, hardware diagnostics, and configuration.
Schedule : Regular business hours are 8 : 00am to 5 : 00pm (1-hour lunch break) Monday through Friday onsite. On-call and after-hours responsibilities may be required on a rotating basis.
Essential Functions and Responsibilities : (Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time).
- Perform imaging tasks with precision, ensuring all devices meet standardized configurations and organizational requirements.
- Troubleshoot and resolve imaging issues, including driver conflicts, network setup errors, and hardware malfunctions, with a focus on maintaining quality and efficiency.
- Document completed imaging tasks and maintain accurate records for tracking and reporting.
- Collaborate with the IT team to meet deadlines and ensure readiness for device deployment to call center locations nationwide.
- Conduct hardware diagnostics, firmware updates, and basic repairs to ensure proper functionality of imaged PCs.
- Ensure all imaging processes comply with security standards, including encryption and endpoint protection protocols.
- Maintain an organized and clean workspace while handling multiple devices during the imaging process.
Required Technical Skills :
Required Soft Skills :
Physical Requirements :
All qualified applicants will receive considerations for employment without regard to sex, race, color, national origin or ancestry, age, disability, marital status, veteran status, student status, physical appearance, sexual orientation, political beliefs, religion, genetic information, gender identity, a less than honorable discharge from the military, and any other status protected by federal, state or local law and regulations.
Other details
Apply Now
