What are the responsibilities and job description for the Customer Success Manager position at Ultraviolet?
This range is provided by Ultraviolet. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
Base pay range
40,000.00 / yr - $135,000.00 / yr
Company Description
Ultraviolet is a creator platform that focuses on building genuine connections between creators and their fans by prioritizing community and exclusivity in digital interactions and monetization.
Role Description
The Customer Success Manager will play a key role in ensuring our creator community thrives. You will be responsible for onboarding creators, maintaining strong relationships, and providing the resources and strategies they need to succeed on our platform. You will also act as the creators’ advocate within Ultraviolet, ensuring their needs are reflected in our offerings.
Key Responsibilities
- Serve as the primary point of contact for assigned creators, regularly checking in to understand their goals, needs, and challenges.
- Develop and implement growth strategies tailored to each creator’s unique audience and niche.
- Collaborate with creators to optimize their profiles, content strategies, and monetization efforts.
- Monitor creator engagement metrics and provide actionable insights to enhance performance.
- Conduct platform training sessions to help creators navigate Ultraviolet effectively.
- Advocate for creators’ needs within the company, working closely with product, marketing, and development teams.
- Maintain accurate records of interactions, updates, and progress using CRM tools.
Qualifications
Seniority level
Entry level
Employment type
Full-time
Industries
Software Development
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Salary : $135,000