What are the responsibilities and job description for the Telephone Assistant position at UM Baltimore Washington Medical Center?
Telephone Assistant
PRN - Evening
UM Baltimore Washington Medical Center
Glen Burnie, Maryland
The Power of Caring
Within all of us there is untold power. An unstoppable strength. A desire to do more.
At University of Maryland Baltimore Washington Medical Center, we know that caring can’t be taught, it’s something that comes naturally.
We're looking for talented professionals to join our extraordinary Telecommuncations Team at UM BWMC — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Named Top Workplace in the USA for 2021!
As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland and features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another. As a Top 10 Maryland hospital ranked by U.S. News and World Report, UM BWMC is the pulse that keeps Anne Arundel County moving forward.
As a member of our Telecommunications Department, you will:
- · Serves as Telephone Assistant in the Telecommunications Department and as such is responsible for providing direct customer service to physicians and BWMC in-patient and out-patients with knowledge of practices used in the operation of the telephone switchboard. Employees in this classification may be assigned to day, evening, night or rotating shifts, which include weekends, and holidays. Employee may be subject to call-in.
As a member of our team, you’ll experience:
- A supportive and collaborative work environment.
- A comprehensive benefits package including health, vision and dental coverage including prescription drug coverage – Tax-Free Savings Plans, Tuition Reimbursement and more!
- Work Life Balance: You’ll accrue annual leave; we offer dependent care reimbursement, short/long term disability and an employee assistance program.
- Growth & Educational Assistance: We support your continuing education and career advancement by offering tuition reimbursement & continuing education options.
What You Need to Be Successful:
- High School diploma or equivalent required
- Knowledge of correct business English skills is essential.
- Needs strong organizational skills and the ability to work without extensive supervision.
Salary : $1 - $1,000,000