IT Support Specialist

Overview

The IT Support Specialist plays a crucial role in maintaining the organization's IT infrastructure and providing technical assistance to users. They are responsible for ensuring that all IT systems and equipment function seamlessly while promptly addressing technical issues to minimize downtime.

Key Responsibilities

• Resolve hardware and software issues for end-users
• Install and configure software and hardware
• Provide technical support and guidance to users
• Manage user accounts and permissions
• Conduct regular system updates and maintenance
• Ensure data security and integrity
• Assist in network administration tasks
• Troubleshoot and resolve network connectivity issues
• Create technical documentation and manuals
• Train users on new hardware and software
• Monitor IT systems for performance and security
• Collaborate with IT team for system enhancements
• Respond to support tickets and inquiries in a timely manner
• Conduct regular inventory of IT assets
  
  

Required Qualifications

• Bachelor's degree in Computer Science or related field
• Proven work experience as an IT Support Specialist
• Proficiency in Windows and Mac OS environments
• Strong knowledge of hardware and software troubleshooting
• Excellent customer service and communication skills
• Understanding of network administration and TCP/IP protocols
• Ability to prioritize and manage multiple tasks
• Certifications such as CompTIA A , Microsoft Certified IT Professional (MCITP) are a plus
• Experience with cloud-based services and virtualization technologies
• Knowledge of cybersecurity best practices
• Ability to work independently and in a team environment
• Strong problem-solving and analytical abilities
• Attention to detail and organizational skills
• Flexibility to work outside regular business hours when necessary
  
  

Skills: software installation,customer service,network administration,security,software,communication,communication skills