Virtual Card Payment Specialist

Job Title: Associate Resolutions Specialist, Virtual Card

Location: Draper, UT, 84020

Duration: 6 Months

Job Type: Contract

Work Type: Hybrid

Shift: 8am-4pm

JOB DESCRIPTION:

• We are looking for a Payment Exceptions and Resolutions Analyst for client's Virtual Card Customer Experience Operations team.
• This dynamic contributor will regularly interact with customers and vendors to resolve their Virtual Card payment issues.
• Will be a Subject Matter Expert that is accountable to resolve issues in a timely and satisfactory manner while creating positive outcomes for the business, our customers, and our vendors.
• Possesses excellent organizational and time management skills – must possess ability to prioritize and balance multiple tasks simultaneously
• Has proven ability to learn and adapt to new processes and procedures
• Experience reviewing, analyzing and resolving medium to highly complex payment processing issues.
• Experience partnering with multiple internal teams(such as Collections, Disputes, Virtual Card Delivery, Product, and Engineering) to continually improve processes and procedures
• Exceptional customer service and communication skills.
• The ability to cater communication to the appropriate level/channel: team members, cross-functional teams, customers, vendors, and bank partners
• Excellent organizational and time management skills - the candidate must have the ability to prioritize and balance multiple tasks simultaneously
• Experience with Google Suite.
• Competencies (Attributes needed to be successful in this role):
• Attention to details
• Values
• Learning Abilities/Tech Savvy
• Communication
• Team player

Job Type: Contract

Pay: $23.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: On the road

Salary : $23 - $24