ITAM Technician

Job Description

Technical/Functional Skills:

• Infrastructural support to the end user clients by responding to all incoming service requests/incidents for PCs/laptops. The individual will support, install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization.
• Updating ticket on IT service management tool with proper work notes.
• ITAM experience is MUST
  
  

Roles & Responsibilities

• The IT Asset Management (ITAM) Administrator is responsible for managing and maintaining the organization's IT assets, including hardware and software. This role ensures that IT assets are efficiently utilized, properly maintained, and compliant with company policies and vendor contracts.
• Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues.
• Imaging laptops
• Remote support & troubleshooting of end user issues
• Windows OS, MacBook support, Zscaler troubleshooting
  
  

Skills: management,deskside,imaging,laptops,asset management,deskside management,zscaler,devices,organization,troubleshooting,macbook support,it asset management,touch support,it asset management (itam),windows os,local it,it,software,o365 support