Product Owner/Business Analysis

Job Description

Product Owner/Business Analyst

• 8 years of experience in IT as Product Owner/Business Analyst in PEGA or any BPM products
• Advanced experience in Agile and Waterfall planning and delivery processes.
• Advanced knowledge and experienced working with Jira work planning and management utility.
• Experience leading digital initiatives with demonstrated success in driving improved digital customer servicing experiences that reduce servicing expenses.
• Extensive experience working with developers, architecture engineers, and internal stakeholders to understand what is technically possible, and how to translate options into the delivery of market leading customer experiences.
• Ability to communicate effectively with technical teams.
• Ability to communicate effectively across varying levels of business management.
  
  

Roles & responsibilities

• Providing digital platforms, product and customer experience leadership in a fast-paced environment.
• Directing the development and execution of digital servicing strategic plans and roadmap.
• Translating business objectives into clear and actionable requirements and supporting digital customer experiences.
  
  

Work as Product Owner/Business Analyst

• Collaborate with product owners, stakeholders, and cross-functional teams to elicit and document business requirements, driving alignment with strategic priorities
• Create and maintain custom reports and dashboards and utilize Analytics and Tableau to make data driven decisions.
• Partner with user experience designers using Figma/Miro to develop digital solutions tailored to customer needs, ensuring seamless digital experiences for client-facing applications.
• Operate within an agile framework, using Jira to document and prioritize requirements and facilitate the development process.
  
  

Skills: business analyst,miro,teams,tableau,customer,bpm products,agile,analytics,pega,figma,architecture,jira,product owner,management,advanced,waterfall,digital,bpm