What are the responsibilities and job description for the Front End Operations Manager position at UMass Store?
Job Description
We are seeking a dynamic and experienced Front End Supervisor to oversee front-end operations at both the Main Campus Store and UMass Downtown, as well as staffing support for offsite events. This key holder role requires excellent leadership, communication, and organizational skills.
This position is responsible for staff scheduling across multiple locations, training new employees, and ensuring that front-end policies and procedures are consistently followed. The ideal candidate will have strong customer service and interpersonal skills, problem-solving abilities, and business acumen.
Responsibilities
- Recruit, hire, train, and manage front-end staff.
- Schedule staff for all locations, including the Main Campus Store, UMass Downtown, and offsite events, ensuring optimal coverage.
- Conduct performance evaluations and provide ongoing coaching and feedback.
- Foster a positive and inclusive work environment.
