IT Clinical Systems Analyst (Training) - Entry

Job Summary

The IT Clinical System Analyst-Entry is responsible for performing activities related to designing, implementing, maintaining, supporting, enhancing, and evaluating competency-based training for their assigned clinical information systems and/or applications.

Job Specific Responsibilities

Daily assignments may include but are not limited to:

• Assist in the comprehensive testing of applications to include but not limited to documentation of testing progress and communications of all issues, unit and integration testing, and coordination of workflow validation with super users
• Effectively communicates status updates of tasks, project plans, risk points and milestones to appropriate team members, customers, and management throughout the lifecycle of a project.
• Manages incoming Incident Requests (IRs) and/or Service Requests (SRs) timely and to resolution within the established timeframe. When a resolution cannot be identified, escalation to the appropriate manager and/or vendor is required.
• Effectively communicates status updates of tasks, project plans, risk points and milestones to appropriate team members, customers, and management throughout the lifecycle of a project
• Functions in an on-call role for assigned systems; available to adjust work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations.
• Staff both scheduled and unscheduled system downtimes as needed and round on assigned units and ensure clinical system availability during service interruption. Responsible for notifying supported area(s) when functionality is restored.
• Assists in the evaluation of business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Develops role-based training content, independently or with team members, using a variety of software programs, tools, and applications (such as Microsoft Office).
• Evaluates and incorporates feedback from others into existing training and training administration procedures.
• Develops new content and develops training materials and answers any participant questions
• Assists with building and testing of training environments and provides support and troubleshoots issues.
• Prepares training lessons, printing materials, and setting up the training room and environment prior to the training session.
• All other duties related assigned responsibilities

Education and Experience

• High School Diploma or GED

Required Licensures/Certifications/Registrations

• Applicable license

Skills and Abilities

• Ability to communicate with end users to ensure that customer needs are understood, and appropriate decisions are facilitated
• Possess strong communication skills, analytical, project management, and problem-solving skills
• Ability to work in a team environment and independently
• PC skills and understanding of commonly used software a plus
• Ability to conduct presentations and speak in public to large groups of people
• Ability to use a computer and advanced knowledge of email, Vizio, Camtasia, Microsoft Word, Excel, and PowerPoint
• Possess strong communication skills, analytical, project management, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work in a changing, multi-tasking work environment
• Excellent customer service and interpersonal skills, ability to relate to others
• Strong organizational and time management skills
• Self-motivated with a desire to take ownership in their work
• Knowledge of adult learning theories, needs assessment techniques, evaluation of training and development programs, career development theories, and appropriate use of a variety of training needs

Interaction with Other Departments and Other Relationships

Internal: Requires close interaction with staff, physicians, nurses, and other ancillary departments in UMC

Physical Capabilities

Position requires standing and/or walking most of the shift. Occasional lifting of equipment is required. Adequate fine motor skills, talking, and hearing is essential to communicate with customers and vendors

Environmental/Working Conditions

This position is mostly subject to inside conditions which includes varying indoor temperatures