What are the responsibilities and job description for the Program Manager Grand Beginnings position at UMC Health System?
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Job SummaryThe Program Manager, Grand Beginnings, will be the primary contact for prospective maternity patients, as well as responsible for overseeing the operation of the program. The representative will also assist Family Practice and Obstetric/Gynecology physicians with establishing, maintaining, and marketing their practice by increasing physician awareness and utilization of hospital product lines.
Reports to: Jill Shanklin MSN, RNC-OB (Vice President Nursing Excellence, Maternal-Child Service Line)
Job Specific Responsibilities
Daily assignments may include but are not limited to:
- Participates in staff management (Lactation employees and contracted doulas), which includes but is not limited to hiring, coaching, training, evaluations, employee engagement, disciplinary actions, termination of employment, and payroll
- Promote and market Grand Beginnings program
- Coordinate preadmissions, insurance verifications, and conduct tours through Family Birth Center and Family Care Unit.
- Organize and schedule all pre-delivery childbirth classes offered at UMC Health System for clients and families. This includes but is not limited to arrangement of space, supplies, and educators for class
- Annual visit to Physician offices to identify, evaluate, and strategically address needs
- Monitor and resolve Physician concerns
- All other related duties assigned
Education and Experience
- Bachelor’s degree
- 3 years of Prenatal Programming, Healthcare Community Service, or related experience
- 3 years of leadership experience, leading diverse teams of people and processes
**If Nurse: Must meet and maintain nursing qualifications as outlined by the State of Texas Board of Nursing
Required Licensures/Certifications/Registrations
- Certified Lactation Counselor
- BLS- Basic Life Support Certification
Skills and Abilities
- Excellent communication and listening skills
- Organized and able to handle multiple projects simultaneously
- Highly developed sense of ethics to handle confidential patient and physician information
- Ability to drive to visit medical staff offices
Interaction with Other Departments and Other Relationships
This position requires interaction with both internal hospital staff in various departments, external clinical partners, vendors, and at times, local, state, and national entities that provide resources for care
Physical Capabilities
This role requires a variety of walking and standing for extended periods of time. Visual and auditory acuity is required. Work occasionally requires lifting and carrying items up to 25 pounds
Environmental/Working Conditions
This position is subject to inside environmental changes that may include constant change in temperatures.
Direct Reports
Lactation Counselors
Doula Staff
UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
*Request for accommodations in the hire process should be directed to UMC Human Resources.*
