RCM Supervisor Primary Care Follow-Up

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**Join UMC Physicians: Where Employee Satisfaction Soars at 98%!**

Summary
Title: Revenue Cycle Management Primary Care Follow-Up Supervisor
Department: Central Business Office - Security Park B27

We are seeking a full time on-site Primary Care Follow Up Supervisor that will oversee a team responsible for managing follow-up care for patients with specific medical conditions. As the RCM Primary Care Follow-Up Supervisor you will collaborate with healthcare providers, insurance companies, and patients to ensure timely and effective follow-up services. This role requires strong leadership skills, attention to detail, and a commitment to patient well-being.

Preferred Characteristics:

• Excellent communication skills
• Strong organizational abilities
• Experience in healthcare administration
• Knowledge of medical billing and insurance processes
• Ability to work well under pressure

Availability Requirements:

• Ability to work 40 hours per week on site
• Monday – Friday 8am - 5pm
• Flexible hours, including occasional evenings and weekends

Our Mission: To improve the quality of life for our community by providing the best patient experience for every patient.

Our Vision: To be the best place to work and the best place to receive healthcare.

Benefits: UMC Physicians offers a comprehensive benefits package to eligible full-time employees. Benefits include:

• Paid Time Off
• Sick Pay
• Medical, Dental and Vision Insurance
• Employer Paid Group Life and Voluntary Life Insurance
• Short Term Disability Insurance
• Long Term Disability (after 2 years of employment)
• Critical Illness, Accident and Cancer Insurance
• Health Care and Dependent Care Spending Accounts
• 401K Retirement Plan with Company Match
• Employee Assistance Program

Note: Some benefits require an employee contribution to participate.

Full Job Description
As a Primary Care Follow Up Supervisor, your responsibilities will include managing a team of follow-up specialists, coordinating patient appointments and referrals. Ensuring accurate documentation and billing. Collaborating with physicians, nurses, and other healthcare professionals and monitoring patient outcomes and satisfaction.

Essential Job Functions:

• Supervising follow-up care processes
• Analyzing data and performance metrics
• Implementing quality improvement initiatives
• Resolving patient concerns and complaints

Knowledge/Skills/Abilities:

• Proficiency in medical terminology
• Familiarity with electronic health records (EHR) systems
• Strong problem-solving skills
• Ability to lead and motivate a team
• Detail-oriented and organized
• Effective communication skills in oral and written formats
• Proficient with Microsoft Office

Minimum Qualifications:

• High School diploma
• 3 years of experience in healthcare management or supervisory role
• Experience in electronic billing systems

Preferred Qualifications:

• Bachelor’s degree in healthcare administration or related field
• Certification in healthcare management (e.g., CMPE, CPHQ)
• Experience with medical clinics or practices
• Experience in implementing new systems

Environmental Conditions:
Works in well-lighted, heated and ventilated building. Exposure to blood borne pathogens are of low risk. Hours of duty may be irregular.

Physical Requirements:
Work is of medium demand; walking and sitting most of the time while on duty. Adequate hand/eye coordination and fine motor skills required. Visual acuity and writing skills necessary for factual documentation. Hours may vary to accommodate needs of the corporation.

Limitations and disclaimer:
The above job description is meant to describe the general nature of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
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