What are the responsibilities and job description for the Community Engagement Manager position at UMFS?
Job Description
Job Description
Who we are :
UMFS is a nonprofit organization that provides a comprehensive array of programs to support children, teens, and parents as they work to overcome challenges. We equip families with tools for success so they can achieve their goals. As a national leader in helping young people and families, we also proactively identify unmet social services needs and develop the necessary partnerships to address those needs.
What we do :
UMFS is not just for kids. We are champions for children, teens, families and communities. Our guiding philosophy is to always do whatever it takes to help children and teens successfully overcome the toughest odds and create bright futures for them. We assist the child or teen by empowering the entire family to become stable, self-sufficient and caring members of their communities.
What we are looking for :
A Community Engagement Manager to develop and expand business relationships with prospective and existing customers to drive referral growth, profitability, customer satisfaction, and market share for key agency programs. Support quality improvement and intake processes based on customer feedback and business development meetings. Engage employees in regional community strategies to expand the customer base, position UMFS as a leader in community advancements, and ensure world-class customer experience. Serve as a key representative and storyteller for UMFS at external meetings, conferences, and vendor events while supporting program innovation and growth as needed.
What you will need :
Bachelors degree, a minimum of five years of professional work experience in Business-to-Business Sales and / or Customer Service, or a master’s in social work or related field with a passion and drive for business development. Demonstrated history of exceeding goals in past positions, and a demonstrated ability to build strong, positive, professional relationships and effectively present and speak in public.
Why Work at UMFS?
UMFS has been an unwavering champion for children, teens, and families for more than 120 years. Our main campus is in Richmond, Va., and we offer nearly 20 programs at nine locations throughout Virginia.
Work-life balance is critical to the health and well-being of our employees, which is why we offer generous paid leave, 12 paid holidays, flexible workspaces, and comprehensive health benefits options that include an Employee Assistance Program, vision, and optional dental. We also offer pet insurance. UMFS employees are eligible for a 401(k) with employer match.
Diversity, Equity, and Inclusion (DEI) is at the forefront of all we do at UMFS, and we maintain a culture of acceptance in which crucial conversations are encouraged. UMFS doesn’t exclude anyone on the basis of race, color, national origin, gender, sexual orientation, genetic information, disability, religion, or economic background.
Drug free Workplace
Equal Opportunity Employer
