Coordinator, Family Shelter

Job Title: Shelter Coordinator

Supervisor: Shelter Manager

Classification: Exempt

Hiring Salary Range: $54,000 - $57,000 per year

Have you ever wanted a career that's fulfilling and rewarding? Have you ever worked in a place that prides itself in taking care of their employees? What about an organization that leads the way in the fight to end homelessness? If this sounds like a place for you check out what UMOM has to offer!

Benefits Package includes: Free Medical, Dental, Vision, Short Term Disability & Life Insurance/AD&D plans. In addition to: Paid Time Off, Paid Holidays, 401k with Employer Match, Legal Services, Professional Development Fund and more.

About UMOM New Day Centers: Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With an annual operating budget of $20 million dollars, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system.

Position Description: The Shelter Coordinator is responsible for supervising a case management team at UMOM's emergency shelter (Family Shelter or Halle Women's Center). This position is responsible for implementing best practices of shelter programming in alignment with our housing and income-based strategies for ending homelessness. The coordinator will lead efforts to ensure clients are exiting to permanent housing, obtaining income to support housing stability, and are connected to the appropriate community resources. This position is responsible for the direct supervision of Case Managers at the Emergency Shelter.

Essential Duties and Responsibilities:

Program Management

• Supervises the daily operations of the case management team, including onboarding new clients, case plan development, goal management, and exit planning.
• Reviews the client files monthly and provides guidance and direction to the Case Management team.
• Supervises Case Manager staff members, including training, work direction, productivity and efficiency appraisal, feedback and coaching delivery, and disciplinary action, if required.
• Participates in weekly case conferencing to help address barriers impacting the participant's income and housing goal.

• Collaborates with service providers to provide continuity of care for families through appropriate community referrals to support the client's successful exit.
• Conducts quarterly Campus Council Facilitation.
• Responds accordingly to shift rundowns, incident reports, and complaints from clients and staff.
• Implements policies and processes related to the emergency shelter program.
• Provides limited case management caseload coverage as needed.

• Aligns case management efforts to support UMOM's strategy around housing income = ending homelessness.

Data Driven & Outcomes Oriented Approach to Impact

• Enforces case management model to maximize efficiency, effectiveness, and consistency of impact in shelter programming.
• Tracks that all data and case notes are entered into database within 72 hours of the service provided and that all exit data is entered into appropriate system within the established timeliness expectations.
• Oversees and monitors data quality and performance outcomes, ensuring required documentation and data entry are complete and accurate.
• Audits data to ensure the program model is being adhered to and utilized as a teaching tool for staff.
• Provides reports, summaries, and documentation as needed.

Other duties as assigned by Leadership and/or Executives.

Qualifications and Competency Requirements:

Experience and Education

• High School or GED Diploma, required
• Bachelor's degree in a related field, preferred
• Minimum three years of professional experience, with experience in relevant roles (e.g., behavioral health, human services, shelter operations, homeless services, non-profits, case management, performance management, community-based organization positions)
• Two years of supervisory experience, preferred.
• Previous experience in case management and working with low-income/at-risk/homeless individuals, a plus.

Computer skills

• Proficiency with Windows operating system, Microsoft Word, Excel, Power Point and Outlook
• Previous experience with Efforts to Outcomes (ETO) or HMIS is preferred.

Compliance

• Valid Level One Fingerprint Clearance Card or the ability to obtain one
• Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services.
• Ability to comply with and pass all required background check and drug screening requirements, including but not limited to pre-employment and random drug screening as required/requested.
• Valid AZ Driver's License and a driving record that falls within UMOM's policy
• 50/100 level of car insurance coverage.
• This is a Safety Sensitive position.

Physical activities and working conditions

The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.

• This position is typically performed in an interior, environmentally controlled office setting. The duties of the job require extended periods of time being stationary and manipulating a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to: printer, fax, calculator, copier, telephone and associated computer/technology peripherals.

Additional Attributes

• Willingness to embrace and actively support the unique culture and values of UMOM
• Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
• Ability to exercise excellent independent judgment and take ownership of decisions
• Ability to think on a broad, systems-level relative to the scope of the position
• Ability to work independently and self-manage to achieve goals while being a strong team player
• Ability to organize, meet deadlines, prioritize and delegate appropriately
• Ability to cope with and embrace change, risk, and uncertainty
• Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization

Work Schedule: The typical schedule for this position is Monday-Friday, normal business hours and may include occasional nights and weekends as needed to support the needs of the position and the organization.

Other: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $54,000 - $57,000