What are the responsibilities and job description for the IT Technician I position at Umpqua Admin Services Corp.?
Description
Join the Umpqua Indian Development Corporation (UIDC) family!
About UIDC:
UIDC is a federally chartered corporation and the business division of the Cow Creek Band of Umpqua Tribe of Indians. The Tribe operates several businesses - creating jobs and job training opportunities for tribal members and the communities in which they serve.
Why Work for UIDC:
As an applicant of UIDC, you have the ability to work for a diverse array of employment opportunities. Working for UIDC allows you to be part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development and advancement opportunities. We also offer a competitive salary and benefits package, including:
- Comprehensive medical, dental, vision, and Rx coverage
- Paid Time Off
- Employer-paid life and disability plans
- 401k with up to 3.5% employer match
Under the general supervision of the IT Operations Manager, this position is responsible for providing technical support to users of desktop computer, telephone, and office equipment. Duties include but are not limited to:
- Performs corrective and preventive maintenance of desktop computers, telephones, and office equipment.
- Performs installation and configuration of hardware / software for desktop computers, telephones, and office equipment.
- Builds, tests, and deploys computers with correct software for the installation.
- Performs periodic inventories of desktop computer, telephone, and office equipment.
- Pulls data cables as necessary to accomplish task at hand.
- Accurately documents all work performed in Help Desk software application.
- Ensures that customer needs are the first priority when approaching work assignments.
- Fosters a sense of teamwork and collaboration within the department and property by demonstrating respect for others’ judgment and capabilities, and gives praise/recognition to those who earn it.
- Maintains confidentiality of verbal, written and electronic information. Limits access to information on a job-related, need-to-know basis.
- Ensures that both written and verbal communications are clear, concise, complete, accurate and effective.
Requirements
- Associate of Science in Computer Information Systems or equivalent mix of experience and certification / degree required.
- 1 year prior experience in customer service related field preferred.
- Prior experience in hands-on preventive and corrective maintenance of desktop computer systems preferred.
- Microsoft Certified Desktop Support Technician or Comptia A certification preferred.
- Achieve passing score on basic computer skills exam.
- Advanced computer skills with education or equivalent experience in repair and maintenance of computer systems.
- Must be willing and able to work holidays and weekends as needed.
- Excellent organizational, verbal, interpersonal, and customer relations skills.
- Must be 21 years of age or older.
- Current Oregon Drivers License with the ability to qualify for the UIDC’s Drivers Program.
- Must be able to obtain a Class III Gaming License
