IT Support Technician

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• Deliver technical support for SCA Health's systems and applications, providing guidance to teammates and resolving issues efficiently. This role involves troubleshooting hardware and software problems, assisting with desktop applications, and providing basic computer skill training.
• The System Support Specialist serves as the first point of contact for desktop systems and applications in the Executive Office, delivering outstanding service to both internal and remote teammates.
• Manage support requests via helpdesk software, prioritize issues arising from phone calls, emails, and teammate requests, and provide after-hours technical support as needed.

Key Responsibilities:

Troubleshoot hardware and software issues, including Windows and Mac environments, setup, and configuration of logical devices. Assist with configuration and support of mobile devices, including iOS and Android.

Evaluate technologies to meet business objectives and align with compliance guidelines.

Ability to work in a team environment, communicate effectively with individuals at various levels within the organization, and escalate issues appropriately.