What are the responsibilities and job description for the Procedure Coordinator/Technical Writer position at Umpqua Bank?
About Us: Umpqua Bank is a leading western-based regional bank with more than $50B in assets under management. We create a great place to work by offering relationship banking and providing a culture where associates thrive. Associates who embody our core values fit in well here. Our core values are Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.
About the Role: We are seeking a dedicated and detail-oriented Procedure Coordinator / Technical Writer. You will be responsible for creating and maintaining comprehensive banking procedure documentation, ensuring consistency across all channels. You will collaborate closely with various departments to ensure accuracy, regulatory compliance, and effective risk management.
About You:
Our Commitment to Diversity: Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. We consider all qualified applicants without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.
About the Role: We are seeking a dedicated and detail-oriented Procedure Coordinator / Technical Writer. You will be responsible for creating and maintaining comprehensive banking procedure documentation, ensuring consistency across all channels. You will collaborate closely with various departments to ensure accuracy, regulatory compliance, and effective risk management.
- Develop and maintain detailed procedure documentation for banking operations.
- Ensure all documentation is consistent, accurate, and compliant with regulatory standards.
- Collaborate with business line leaders to evaluate the impact of policies and standards.
- Complete technical writing projects and manage the annual certification of 200-400 policies and standards.
- Work with cross-functional teams to gather information and ensure documentation meets business needs.
About You:
- Bachelor's degree in business, IT, Finance related field preferred.
- 2-4 years of relevant data analyst and/or product owner, management, development, and/or operations experience preferred.
- 4-10 years of retail or commercial banking experience, with extensive understanding of deposit origination, maintenance, and servicing required.
Our Commitment to Diversity: Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. We consider all qualified applicants without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.
