Umpqua Holdings Corporation is hiring: Procedure Coordinator/Technical Writer in

Innovation and Technology

Umpqua Bank is headquartered in the Pacific Northwest with 5,000 employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role :

We are seeking a dedicated and detail-oriented Procedure Coordinator / Technical Writer with a strong background in deposit origination, maintenance, and servicing. In this role, you will be responsible for creating and maintaining comprehensive banking procedure documentation, ensuring consistency across all channels. You will collaborate closely with various departments to ensure accuracy, regulatory compliance, and effective risk management.

• Develop and maintain detailed procedure documentation for banking operations.
• Ensure all documentation is consistent, accurate, and compliant with regulatory standards.
• Collaborate with business line leaders to evaluate the impact of policies and standards.
• Complete technical writing projects and manage the annual certification of 200-400 policies and standards.
• Work with cross-functional teams to gather information and ensure documentation meets business needs.
• Strong technical writing skills with the ability to communicate complex information clearly and concisely.
• Excellent attention to detail and a commitment to accuracy.
• Ability to work collaboratively with various departments and stakeholders.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• A proactive approach to problem-solving and a commitment to continuous improvement.
• Assist with managing the portfolio of assigned Procedures and the implementation of new and revised procedures and supporting documents under the direction of the Frontline Support Services Manager.
• Responsible for assigned procedures, setting, prioritizing, and completing technical writing projects to maximize the business value delivered by the product.
• Write user stories for creating features and prioritizing features.
• Prioritize the product backlog, and report team progress and issues.
• Take ownership for assigned Procedures workstream and features. Partner with business line leaders, product, and other corporate stakeholders to research implications of proposed policy or procedure changes.
• Create and maintain comprehensive documentation of banking procedures. May require development, implementation, and analysis of a variety of data from various reporting tools and sources to make recommendations, develop improved efficiencies, maintain quality and operational sound processes, and associate satisfaction outcomes for existing or new procedures developed.
• Ensure appropriate involvement of risk partners, including compliance, legal, and BSA.
• Assist with articulation of procedure manual positioning, key benefits, and business value proposition. May assist with the creation of project plans, business requirements, and assist in developing technical specifications.
• Assist in projects; including assisting with presentations for products and solutions, development of training material, communications, and other information related to release.
• Demonstrate compliance with all bank regulations for assigned job function and apply to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keep up to date on regulation changes.
• Follow all Bank policies and procedures, compliance regulations, and complete all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learn, demonstrate, and foster the Umpqua corporate culture in all actions and words.
• Take personal initiative and be a positive example for others to emulate.
• Embrace our mission to become the "Business Bank of Choice.”
• May perform other duties as assigned.

About You :

Workstyle : Fully onsite.

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $58,452.03 to $108,553.77, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity :

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email : careers@umpquabank.com.

To Staffing and Recruiting Agencies :

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

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Salary : $58,452 - $108,554